Order Management Specialist

3 weeks ago


North Sydney, Australia Rationalz Full time

Management. If you are interested in pursuing, please revert. JD is listed below.

Location: Sydney
Work from office
12 months contract duration (extension available / open for on roll conversion)
Budget : 80000 per annum

**Responsibilities**
- Experience in managing the Customer orders & tickets till delivery
- Managing customer escalations as well as provide day to day progressive updates.
- Managing escalations within the team and communications to stakeholders
- Log all the notes and incident in order level as well as Customer ticket level during the lifecycle of an order
- Good level understanding required on Telecom products
- Ability to co-ordinate with other carriers and process the requests
- Ability to liaise with stakeholders, operations center, and the planners with on-going projects to clear the dependencies and deliver the customer orders
- Available for rotational shift change.

**Skills Required**:

- Order Management workflow, Self-driven, time management, multi-tasking, effective communication, Time Flexible.
- Must have experience in managing & delivering IPVPN, Internet, Ethernet & Voice products.
- Must have very good communications skills.
- Must have knowledge in basic understanding Router & Switch concepts
- Must have knowledge in basic understanding of Voice terminologies such as SIP, PBX and cloud products
- Must have experience in Number porting & carrier management skills

**Job Types**: Full-time, Contract
Contract length: 12 months

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- North Sydney, NSW 2060: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: One location

Application Deadline: 25/02/2023



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