Order Management Specialist
1 week ago
Location:
Sydney
Work from office
12 months contract duration (extension available / open for on roll conversion)
Budget : 80000 per annum
Responsibilities
- Experience in managing the Customer orders & tickets till delivery
- Managing customer escalations as well as provide day to day progressive updates.
- Managing escalations within the team and communications to stakeholders
- Log all the notes and incident in order level as well as Customer ticket level during the lifecycle of an order
- Good level understanding required on Telecom products
- Ability to coordinate with other carriers and process the requests
- Ability to liaise with stakeholders, operations center, and the planners with ongoing projects to clear the dependencies and deliver the customer orders
- Available for rotational shift change.
Skills Required:
- Order Management workflow, Selfdriven, time management, multitasking, effective communication, Time Flexible.
- Must have experience in managing & delivering IPVPN, Internet, Ethernet & Voice products.
- Must have very good communications skills.
- Must have knowledge in basic understanding Router & Switch concepts
- Must have knowledge in basic understanding of Voice terminologies such as SIP, PBX and cloud products
- Must have experience in Number porting & carrier management skills
Job Types:
Full-time, Contract
Contract length: 12 months
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- North Sydney, NSW 2060: Reliably commute or planning to relocate before starting work (required)
Work Authorisation:
- Australia (required)
Work Location:
One location
Application Deadline: 25/02/2023
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