Learning Support Coach

6 months ago

Melbourne, Australia EML Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Melbourne, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to provide quality, effective and timely technical coaching solutions to meet a range of business needs. The Learning Support Coach supports the continuous learning of front-line case managers through one to one and small group coaching in a live environment.

As part of the Customer Experience team and working closely with the operational claims teams they are also involved in the design, delivery, and implementation of a range of technical learning and development initiatives across the business.

This will be a permanent, full time position based in the Melbourne office, with flexibility to work from home.

YOUR RESPONSIBILITIES
- Providing the highest standard of customer service to both internal and external stakeholders in line with EML values
- Work collaboratively with the claims operations teams to support and develop the capability of front-line case managers
- Deliver to the Design & Delivery learning strategy and learning priorities for each business unit.
- Support the Learning & Development and Customer Care Teams as required
- Provide effective customer-centric service across all aspects of L&D
- Assist with the structured development of Case Managers to deliver enhancements in case management and customer service
- Develop and deliver individual and group learning, and development initiatives as required.

ABOUT YOU
- Excellent understanding of the relevant statutory acts and associated regulations and guidelines.
- Excellent understanding of and current/recent experience working within the EML or Victorian scheme claims management operating model
- Proven experience designing and delivering coaching solutions to new and experienced staff in a workers compensation environment
- Strong people skills and confidence to deliver performance related feedback to the business
- Experience in training design, development, delivery, and evaluation in a similar business environment would be advantageous

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

  • Store Manager Coach Emporium

    6 months ago

    Melbourne, Australia Coach Full time

    **About us** Coach was founded in 1941 and today is a leading New York design house of modern luxury accessories and lifestyle collections. We attribute the prominence of the Coach brand to the unique combination of our original American attitude and design, our heritage of fine leather goods and custom fabrics, our superior product quality, and our...

  • Store Manager Coach Emporium

    6 months ago

    Melbourne, Australia Coach Full time

    **Coach | Store Manager Emporium** We are seeking a passionate and experienced **Store Manager** to join our energetic team in **Emporium Coach!** As an optimistic individual, with a can-do attitude, you will be required to display a strong sense of business expertise and be able to develop meaningful relationships through your outstanding interpersonal...

  • Store Supervisor Coach Emporium

    3 months ago

    Melbourne, Australia Coach Full time

    **About us** Coach was founded in 1941 and today is a leading New York design house of modern luxury accessories and lifestyle collections. We attribute the prominence of the Coach brand to the unique combination of our original American attitude and design, our heritage of fine leather goods and custom fabrics, our superior product quality, and our...

  • Assistant Store Manager Coach Emporium

    6 months ago

    Melbourne, Australia Coach Full time

    **Coach | Assistant Store Manager Emporium** You will bring your enthusiasm and passion for working in retail, where you'll build, lead and inspire our amazing team at **Coach Emporium**! You have the ability develop a client-centric mindset, build a collaborative and positive team culture, and communicate our brand vision. As an optimistic individual,...

  • Inclusion Outreach Coach

    4 weeks ago

    Melbourne, Australia Schools (Government) Full time

    Location: Melbourne | Western Metropolitan Job type: Full time / From 28/01/2025 - 28/01/2030 Organisation: Schools (Government) **Salary**: Salary not specified Occupation: Education and Training Reference: 1453021 **Location Profile**: Ascot Vale Heights School (formerly Ascot Vale Special School) is a state government school that provides high...

  • Learning Specialist

    2 months ago

    Melbourne, Australia Schools (Government) Full time

    Location: Melbourne | Western Metropolitan Job type: Full time / From 28/01/2025 - 26/01/2028 Organisation: Schools (Government) **Salary**: Salary not specified Occupation: Education and Training Reference: 1447267 **Selection Criteria**: **SC1** Demonstrated expert knowledge of the relevant curriculum. Demonstrated ability to model exemplary teaching...

  • Inclusion Outreach Coach

    6 months ago

    Melbourne, Australia Schools (Government) Full time

    Location: Melbourne | Northern Metropolitan Job type: Full time / From 30/01/2024 - 29/01/2029 Organisation: Schools (Government) **Salary**: Salary not specified Occupation: Education and Training Reference: 1358493 **Selection Criteria**: - Demonstrated high level experience in inclusive education practice (teaching and learning), building school...

  • Inclusion Outreach Coach

    7 months ago

    Melbourne, Australia Schools (Government) Full time

    Location: Melbourne | Southern Metropolitan Job type: Full time / From 29/01/2024 - 26/01/2027 Organisation: Schools (Government) **Salary**: Salary not specified Occupation: Education and Training Reference: 1363079 **Selection Criteria**: - Demonstrated high level experience in inclusive education practice (teaching and learning), building school...

  • Early Learning

    2 weeks ago

    Melbourne, Australia Gowrie Victoria Full time

    Looking for a new challenge in a highly flexible role in the early childhood sector? We’re on the lookout for experienced mentors to join our team! - Casual work on the days/hours that suit you - Enjoy hybrid work opportunities - coaching delivery includes onsite and online options - Work across multiple locations in inner and outer suburbs of...

  • Inclusion Outreach Coach

    4 days ago

    Melbourne, Australia Schools (Government) Full time

    Location: Melbourne | Western Metropolitan Job type: Full time / From 28/01/2025 - 28/01/2030 Organisation: Schools (Government) **Salary**: Salary not specified Occupation: Education and Training Reference: 1459495 **Location Profile**: Ascot Vale Heights School (formerly Ascot Vale Special School) is a state government school that provides high...

  • Speech Pathology Coach

    6 months ago

    Melbourne, Australia Goodstart Early Learning Ltd Full time

    Goodstart is Australia’s largest early learning provider. As a not-for-profit social enterprise, we exist purely to improve the lives of Australia’s children and their families. Our people are our foundation, together we are working to ensure children have the learning, development and wellbeing outcomes they need for school and life. **Role**: Speech...

  • Speech Pathology Coach

    6 months ago

    West Melbourne, Australia Goodstart Early Learning Full time

    **Role**: Speech Pathology Coach **Location**: West Melbourne, Victoria **Employment Type**: Part time 22.8 hours/3 days a week. 4 Month Fixed Term Contract **Are you passionate about**: Working as a coach in partnership with educators and other early childhood professionals? Working in unique, natural settings to promote positive outcomes for...

  • Learning Specialist

    3 months ago

    Melbourne, Australia Schools (Government) Full time

    Location: Melbourne | Southern Metropolitan Job type: Full time / From 28/01/2025 - 27/01/2028 Organisation: Schools (Government) **Salary**: Salary not specified Occupation: Education and Training Reference: 1435752 **Selection Criteria**: **SC1** Demonstrated expert knowledge of the relevant curriculum. Demonstrated ability to model exemplary...

  • Teaching and Learning Coach

    3 months ago

    Melbourne, Australia Schools (Government) Full time

    Location: Melbourne | Western Metropolitan Job type: Full time / From 28/01/2025 - 28/01/2028 Organisation: Schools (Government) **Salary**: Salary not specified Occupation: Education and Training Reference: 1438808 **Location Profile**: Victoria University Secondary College is a multi-campus school comprising a Junior Campus, Senior Campus with a...

  • Learning Specialist

    2 months ago

    Melbourne, Australia Schools (Government) Full time

    Location: Melbourne | Southern Metropolitan Job type: Full time / From 28/01/2025 - 31/12/2026 Organisation: Schools (Government) **Salary**: Salary not specified Occupation: Education and Training Reference: 1441823 **Location Profile**: **Frankston High School** is a large multi campus co-educational school situated in South Frankston. We have a...

  • Learning Specialist Inclusion Coach

    1 week ago

    Melbourne, Australia Schools (Government) Full time

    Location: Melbourne | Northern Metropolitan Job type: Full time / From 28/01/2025 - 28/01/2030 Organisation: Schools (Government) **Salary**: Salary not specified Occupation: Education and Training Reference: 1458750 **Location Profile**: The school was established in 1850 and has served the Essendon community for 168 years. A full restoration and...

  • Learning Specialist Range 3

    2 months ago

    Melbourne, Australia Schools (Government) Full time

    Location: Melbourne | Southern Metropolitan Job type: Full time / From 28/01/2025 - 17/12/2027 Organisation: Schools (Government) **Salary**: Salary not specified Occupation: Education and Training Reference: 1446889 **Location Profile**: Mount Waverley Primary School has a strong tradition of high expectations and the 2023 NAPLAN results show our...

  • Learning Support

    4 months ago

    Melbourne, Australia Schools (Government) Full time

    Location: Melbourne | Eastern Metropolitan Job type: Part time / From 07/10/2024 - 20/12/2024 Organisation: Schools (Government) **Salary**: Salary not specified Occupation: Education and Training Reference: 1433752 **Location Profile**: Milgate Primary School is a community united by a commitment to learning built upon the fundamental core values of...

  • Inclusion Outreach Coach

    1 month ago

    Melbourne, Australia Schools (Government) Full time

    Location: Melbourne | Northern Metropolitan Job type: Full time / From 28/01/2025 Organisation: Schools (Government) **Salary**: Salary not specified Occupation: Education and Training Reference: 1451225 **Selection Criteria**: - Demonstrated high level experience in inclusive education practice (teaching and learning), building school staff...

  • Inclusion Outreach Coach

    4 months ago

    Melbourne, Australia Schools (Government) Full time

    Location: Melbourne | Eastern Metropolitan Job type: Full time / From 28/01/2025 - 25/01/2027 Organisation: Schools (Government) **Salary**: Salary not specified Occupation: Education and Training Reference: 1432594 **Selection Criteria**: - Demonstrated high level experience in inclusive education practice (teaching and learning), building school...