Regional Manager, Srss

3 weeks ago

Carlton, Australia SSI Full time

**_Do you want to work with a leading purpose driven, community-based organisation? _**

**_SSI’s vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families to reach their potential._**

**About the Role**

Reporting to the The Asylum Seeker Services Lead the Regional Manager is responsible for the leadership and ongoing development of Case management teams within the Status Resolution Support Service (SRSS) in selected regions under contract with the Department of Home Affairs. The SRSS Program is a complex and multifaceted program model that works with asylum seekers in the community that are awaiting the outcome of a visa assessment and are considered highly vulnerable due to their economic, visa or health status.

This position will be responsible for ensuring the effective and efficient delivery of quality services within the parameters of the SRSS contract. This will include delegated accountability for program budget, contract outputs, including satisfactory KPI performance, and supporting the Asylum Seeker Services Lead with the maintenance and development of service delivery partnership.

The position may also represent SSI at regional interagency meetings, forums and conferences related to work with asylum seekers as directed by the Asylum Seeker Services Lead

**Responsibilities**:

- Support SRSS Asylum Seeker Services Lead to manage the resources, personnel and capacity of the SRSS program in delivering services to target group.
- Work independently to ensure quality of service and compliance with contracts with respective region
- Work with the teams to develop and promote a culture of psychological safety, learning and professional development for staff, and contributing to training priorities in the division
- Operationalise stakeholder engagement including the maintenance of good relationship with funding bodies and key partners under direction of the Asylum Seeker Services Lead
- Monitor and manage budgetary and casework milestones in compliance with contractual obligations and within set delegations.
- Ensure that policy and procedure is in place to adequately guide service delivery

**Essential Criteria**
- Demonstrated leadership of Case Management Teams or similar
- Demonstrate understanding of SRSS practices, procedures and stakeholders where to refer for information and support.
- Experience supporting team development and success in understanding SRSS practices and policies including quality and compliance requirements.
- Experience in management or leadership training and experience working in a not-for-profit leadership role
- Experience working with asylum seekers and refugees or other highly vulnerable groups, including issues surrounding detention or other institutionalised issues is desirable
- Proven experience in relationship management of mainstream community, strengthening referral pathways and build capacity of the SRSS Team
- Adept Strong data analytical and report writing skills

**About Us**

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

**About our Benefits**
- Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay
- Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight;
- Access to in-house training and learning opportunities for professional development and growth.
- Access to our inhouse wellbeing programs

**About our Recruitment Process**

At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.

Should you have any question about this role or any of the another opportunities we have at SSI please reach out to Tino Chirara on 0403 806 016

**To Apply**

We look forward to receiving your resume and cover letter, explaining your suitability for this role. Applications without a cover letter will not be considered. SSI expects all applicants who can be safely vaccinated for COVID-

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