IT Support Officer
3 weeks ago
**Job Details**:
**Location**
Melbourne
**Salary**
Negotiable
**Job Type**
Full Time
**Ref**
BBBH95757_1668393288
**Contact**
Xavier Cusack
**Posted**
about 5 hours ago
- 3 Month Initial Contract - Chance to extend
- 1st and/or 2nd level technical support
This position requires an experienced and customer focused IT Support Officer to provide IT support to staff returning to office with support activities setting up workstations with appropriate accessories (docking station, monitor etc).
**Key Accountabilities**
- Troubleshoot issues with Windows 7, Skype for Business, Office Suite and Active Directory.
- Analyse incidents and service requests for correct prioritisation, classification and initial support requirements.
- Provide and maintain a strong customer focus and support services
**Skills & Competencies**
- Demonstrated experience in 1st and/or 2nd level technical support in ITIL Helpdesk environment.
- Excellent customer service skills. This is a customer facing role therefore a professional appearance is a must.
- Excellent Windows 10 and Office 365 ecosystem knowledge, including Skype for Business & Teams client troubleshooting skills
- A good understanding of Microsoft Office 365 ecosystem
- An understanding of corporate networks and basic network troubleshooting
**What's in it for you**:
- 3 Month Initial Contract
- Supportive Team Environment
- CBD Location
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