Customer Master Administrator

4 months ago

Tingalpa, Australia PepsiCo Full time

Overview:
Work for a global FMCG company with some of the world’s most trusted and iconic brands. Be part of an exciting business where employees are recognised and career growth is supported.

To continue our success, we currently have an exciting opportunity for a Customer Master Data Administrator. This role will support Master Data team & Commercial team in data improvement projects & ongoing maintenance of data. You will also be Responsible for reviewing & processing SAP Customer Master Data requests as well as contract management, including new & amendments to trade agreements and ensuring key controls have been met.

**Responsibilities**:

- Daily processing of Customer Creation & Maintenance requests ensuring standards of data quality are met & SLA’s adhered to including EDI set up requirements
- Daily management of inquiries through Customer Changes Mailbox within 48hrs
- Daily reviewing EDI report for any customer data related failures of orders & working with CSC to ensure successful transmission
- Upload call frequencies in PACE
- Understanding of GTM methods & Key Planning Accounts
- Supporting change initiatives & business priorities & working to achieve deadlines
- Support data matching in conjunction with the Data Governance team
- Action data clean-up based on data quality reports from Sector to improve global data quality scores.
- Liaise with 3rd Party Sales Admin ensuring closure of new sold to creation with Distributor Customer Codes
- Update training documentation as required.

Qualifications:

- Knowledge of SAP Customer Master Data.
- Strong data analysis skills
- extraction/analysis/exception reporting.
- Good understanding of the Commercial Business Processes, teams and roles.
- MS Outlook, Word, Power Point - Intermediate.
- Excel - Intermediate to Advanced.
- Excellent organisational and prioritisation skills, ability to operate as a self-starter.
- Strong written and verbal communication skills.
- Internal customer focus.
- Well-developed negotiation and interpersonal skills.
- Business process oriented.
- Innovative problem-solver

**For you**:

- We offer a competitive benefits package
- Access generous leave options (e.g. wellness, birthday, volunteer, purchase additional leave/cash out leave)
- We understand that bringing the best version of yourself to work means looking after yourself holistically. Our Health & Wellness programs support you with all dimensions of wellness
- Access learning programs for your professional development, as well as our global offerings and online courses.

**About us**:
We are a progressive and people-focused business and believe our diverse workforce is the key to our success. Because we value our employees and their families, we offer an agile and flexible working environment with an emphasis on work life balance and health, as well as plenty of learning opportunities and room to grow your career.
- Recognised as a Top Employer in both Australia and New Zealand in 2021 and 2022, one of only 16 organisations globally to earn this certification.
- Recognised as an WGEA Employer of Choice for gender equality for the past 12 years and is one of the leading organisations in this space.
- Gender Tick (NZ)
- Family Friendly Certification (AU)

Pep+ (PepsiCo Positive) is the future of our organization - a strategic end-to-end transformation, with sustainability at the center of how we will create growth and value by operating within planetary boundaries and inspiring positive change for the planet and people. It is our roadmap for becoming the global leader in convenient foods and beverages and a leading actor in the transformation of the global food system.

With a large portfolio of food and beverage brands, PepsiCo Australia & New Zealand employs more than 1,600 people across ANZ at Smiths Snack Food Company, Bluebird Foods NZ and PepsiCo Beverages. With global brands like Doritos, Gatorade, and Pepsi Max, we also make some home-grown favourites such as Smith’s Chips, Red Rock Deli, Twisties, and our Bluebird NZ snack brands.

Interested? Know someone who might be? This is a great opportunity to join the PepsiCo ANZ team.

**PepsiCo’s hiring process**:

- Interview(s) and skills evaluation
- Online Assessment process
- Background checks

**At PepsiCo, we believe what makes you unique, makes us better. We embrace equal opportunities for all employees. We believe that our people are our best asset and understand the importance of bringing different perspectives, different lenses and different experiences to our workplace. We are committed to building and supporting an inclusive workforce that truly reflects the global communities we operate within. We encourage women, people with a disability, Aboriginal and Torres Strait Islander, LGBTQI+ and people from culturally and linguistically diverse backgrounds to apply.

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