Account Manager, Energy Market

2 weeks ago

Melbourne, Australia Fluence Energy Full time

**OUR CULTURE AND VALUES**

We are guided by our passion to transform the way we power our world. Achieving our goals requires creativity, diversity of ideas and backgrounds, and building trust to effect change and move with speed.

**We are Leading**

Fluence currently has thousands of MW of energy storage projects operated or awarded worldwide in addition to the thousands of MW of projects managed by our trading platform—and we are growing every day.

**We are Responsible**

Fluence is defined by its unwavering commitment to safety, quality, and integrity.

**We are Agile**

We achieve our goals and meet our customer’s needs by cultivating curiosity, adaptability, and self-reflection in our teams.

**We are Fun**

We value the diversity in thought and experience of our coworkers and customers. Through honest, forthcoming, and respectful communications we work to ensure that Fluence is an inclusive and welcoming environment for all.

This position will be within the Fluence Digital business unit, formed following Fluence’s acquisition of San Francisco-based start-up AMS. Fluence Digital’s IQ platform uses artificial intelligence, advanced price forecasting, portfolio optimization and market bidding to ensure energy storage and flexible generation assets are optimally participating in wholesale electricity markets.

ABOUT THE POSITION:

- This position will be within the Fluence Digital business unit. Fluence Digital’s Mosaic platform uses artificial intelligence, advanced price forecasting, portfolio optimisation and auto-bidding to ensure energy storage and renewable generation assets maximise revenues through their participation in the Australian National Electricity Market (NEM).
- The Account Manager, Energy Markets will be an integral member of the Fluence Digital team, managing the end-to-end experience of our Australian customers utilising our Mosaic platform. A successful Manager will ensure the proper onboarding and utilisation of our SaaS platform, drive the performance and trading strategy of supported renewable and energy storage assets, and foster customer engagement, satisfaction, and retention.

Key role responsibilities include:

- Customer Onboarding
- Project manage and proactively drive the customer onboarding process to effectively deploy our software to our customers’ renewable and energy storage assets
- Lead training and other appropriate sessions with customer stakeholders in the energy trading and operations teams to ensure the customer is business-ready for our product
- Account Management
- Serve as primary customer relationship manager, overseeing the value delivered to customers
- Own the ‘customer journey’ and drive customer retention by ensuring a seamless experience with the Fluence Digital platform and team, as well as by fostering partnerships with users built on trust and shared goals
- Work with customers to support their energy trading strategies to maximize performance of their assets
- Collaborate with the Commercial team to identify key buyers within a prospective customer’s organization, and to support upsell opportunities
- Designing product solutions
- Identify unmet needs and customer pain points through sound knowledge of our product and the market along with a deep understanding of our customers and their needs and feedback
- Work closely with the Product Manager and team to translate customer needs and pain points into tangible business, product and operational requirements
- Consistently represent the “voice of the customer” in our product development process
- Must Haves:

- 5 or more years of work experience
- Bachelor’s degree in Engineering, Business, Commerce, Finance, Information Technology, or similar
- Energy market operational or commercial experience is strongly preferred
- Softwarecompanyexperience, and experience with business / enterprise customers,highlypreferred
- Ability to build and maintain robust and collaborative relationships with a wide range of stakeholders, across geographies, company and asset types, and use cases
- Strong project management skills and attention to detail in delivering software system set-up and integration involving a cross-functional set of stakeholders and high expectations

Fluence IS AN EQUAL OPPORTUNITY EMPLOYER and fully subscribes to the principles of Equal Employment Opportunity to ensure that all applicants and employees are considered for hire, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, marital or familial status.

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