Ict Support Analyst

3 weeks ago

Elizabeth South, Australia Stair Lock Pty Ltd Full time

**Description**:
STAIRLOCK is a family owned and operated business and over the last 60 years has grown to become one of Australia's largest staircase companies. We supply and install exceptional quality staircases and balustrade systems for residential building projects across Australia. Our modern head office and purpose-built manufacturing plant are based at Lionsgate Business Park in South Australia, with operational support offices located in Sydney and Melbourne.

With a range of career opportunities and pathways throughout our business you can be confident in stepping into a career with STAIRLOCK. We pride ourselves in supporting our people on their career journeys and offer continuous training and development, to support each employee achieve their career goals. This is just one reason why we can celebrate having employees who have worked as part of our team for over 10, 20, and even 40 years

**A career with Stairlock offers you**:
Secure, permanent employment with an Australian Quality Certified Manufacturer

An attractive base salary, with regular salary reviews in line with industry and market benchmarking

Healthy work-life balance and training to advance professional development.

Productive and supportive organisational culture in a high-performance team

**About the Role**:
Reporting to the Group Systems Manager you’ll be responsible for providing operational hands-on support to the business in all areas relating to ITC (Information Technology & Communications) management, performance, systems and processes. Streamlining and integrating systems and processes will also be a key responsibility and area of focus, which will require you to build strong relationships with internal stakeholders to successfully identify needs and recommend suitable solutions.

This is a full-time position with flexible hours, based at our modern Head Office, Elizabeth South.

Key Responsibilities

System evaluation - assess existing systems infrastructure and identify areas for improvement and optimisation.

Process optimisation - collaborate with internal stakeholders to analyse workflows and identify opportunities for automation and streamlining of processes.

Integrate solutions - implement integration solutions to ensure seamless communication and data-flow between systems, particularly NetSuite.

Technical support - provide timely and effective technical assistance, support and training to end-users. Troubleshoot hardware, software, and network issues to minimize downtime.

Manage hardware - setup, install, configure & manage new and existing hardware and users, perform network maintenance in accordance with company procedures and security guidelines.

Manage ICT infrastructure - maintain and manage all company ITC infrastructure & platforms, Video Conferencing, VOIP Communication, WAN and Network services including cloud and local services, related Service Provider plans.

Manage Microsoft O365 Admin Centre - including PowerShell, licencing, site & library access security whilst continuously improving end user experience

NetSuite maintenance - Assist GSM with review and maintenance of existing scripts and workflows using Javascript

Continuous Improvement/Development - keep up to date with ITC developments and how they may benefit the Company.

**Value you will bring to the role**:
Minimum of 3 years’ experience in a similar role, with experience in IT support and change management (implementing new systems and processes).

Qualification in Computer Science or Information Technology

PowerShell and JavaScript knowledge and experience essential

Experience with NetSuite (or similar ERP system) preferred

Strong communication and interpersonal skills, with the ability to build effective and influential relationships at all levels.

be an Australian citizen.

be living in South Australia

demonstrate a stable history of employment in Australia.

be able to provide 2 referees from an Australian based employer.

For a confidential discussion, contact Kerri Willshire, Stairlock HR Coordinator 0407 712 123 during business hours.

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