Apac Service Delivery Team Leader

6 months ago


Sydney, Australia Xtend Recruitment Full time

Year on year growth 150% FY 19-20
- GLOBALLY - huge investment across APAC region
- HIGH Performing # Mobile App Security Vendor

An exceptional opportunity exists for a **APAC Service Delivery Engineering Team Lead** to join an award winning** Mobile App Security Vendor** within their highly successful Global Delivery team
- **They strive to hire the best and brightest people, who excel in a cutting edge, fast paced, collaborative and transparent environment..**

**Company Information**
- Over 20 companies to become the leading mobile apps technology services provider
- Employ over 35,000 people across 50 countries minus the RED TAPE
- Unique balance of work/life flexibility and other intangible benefits
- Innovation is part of their DNA
- You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent
- A place where you will be at the heart of their success

**Reporting to APAC AVP Worldwide Service Delivery Engineering, you will;**
- Lead and develop the APAC Service Delivery Team, fostering a culture of continuous improvement.
- Ensure an exceptional technical customer experience, taking a hands-on approach to troubleshoot and resolve issues.
- Drive case deflection initiatives, automation, and digital self-help assets to enhance customer and engineer experiences.
- Contribute to a robust knowledge base by updating internal databases with valuable information on technical issues and customer discussions.
- Introduce customers to new features, functionalities, and actively seek feedback for continuous product enhancement.
- Identify and capitalize on expansion sales opportunities within the APAC customer base, supporting new logo sales opportunities.
- Work closely with the local sales team to educate customers about the platform and manage presales trials for the region, driving successful sales outcomes.

**You will have the following**:

- Over 5 years of successful experience in customer support or technical roles within a high-tech environment, marked by achievements and career advancement.
- Hold a Bachelor’s degree in engineering or a related field, showcasing a strong academic background.
- Demonstrate over 3 years of experience in hiring and leading technical teams, fostering high morale, and cultivating a positive team culture.
- Exhibit a clear ability to concisely summarize complex technical issues aligned with business requirements.
- Showcase strong analytical skills, translating data into valuable insights for informed decision-making.



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