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Patient Liaison Officer
4 months ago
**Employment Type**: Permanent Full Time
**Position Classification**: Administration Officer Level 4
**Location**: Nepean Hospital
**Remuneration**: $66,338.79 - $67,937.54 per annum
**Hours Per Week**: 38
**Requisition ID**: REQ375083
**Applications Close**: 26/02/2023
- With _**_CORE_**_ Values of _**_C_**_ollaboration, _**_O_**_penness, _**_R_**_espect and _**_E_**_mpowerment,_
- working with us will ensure your professional life is provided every opportunity to succeed and_
- develop in your chosen career role._
**What we can offer you (for eligible employees)**:
- Accrued Day Off (ADO) (for full time employees)
- Opportunity for extra tax savings through Salary Packaging
- Novated Leasing
- Great education opportunities through Education Training Service which offers over 110 courses each year
- Access to our Employee Assistance Program (EAP) for staff and family members
- Fitness Passport
**What you'll be doing**:
This is a wonderful permanent full time opportunity for an Administration Officer to provide a customer focused, information, interview and liaison service for patients and staff of Nepean Hospital.
Your role is to support patient election choices, maximise patient fee revenue and cash flow, and ensure admitted patient financial records are complete and compliant with the National Healthcare Agreement, NSW Health and local LHD policies and procedures.
You will work with the Financial Directorate to raise awareness about the importance of revenue, the benefits of using private health insurance.
An eligibility list may be created for future vacancies.
**About us**:
Nepean Blue Mountains Local Health District (NBMLHD) is a wonderful place to expand your career and grow your skills and knowledge. As a recognised leader in the healthcare industry, we provide a range of public health services to the Nepean and Blue Mountains and Lithgow Region.
**All NSW Health workers are now required to have received 3 doses of an approved COVID-19 vaccine or have an approved medical contraindication certificate. You will be required to provide a record of your COVID-19 vaccination** **status if successful.**
**Selection criteria to be addressed**:
- Exceptional customer service, verbal communication and negotiation skills and ability to have difficult conversations with patients and their families
- Willingness and ability to work a 7 day rotating roster with demonstrated ability to be flexible
- Accurate word processing skills and demonstrated competent use of computer programs including, Word, Excel and electronic patient records
- Ability to work independently and problem solve with limited guidance
- Demonstrated high level organisational skills and ability to prioritise competing demands, with mínimal direction, to ensure timely completion of all work
- Demonstrated ability to write clear and accurate documentation and correspondence
- Ability to undertake documentation reviews and quality checks
**Need more information?
