Billings Customer Service Officer

7 months ago


Melbourne, Australia Ambulance Victoria Full time

Location: Melbourne | Eastern Metropolitan

Job type: Full time

Organisation: Ambulance Victoria

**Salary**: Salary not specified

Occupation: Customer Service/Call Centre

Reference: AV/1763758

At Ambulance Victoria we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you join a team dedicated to bringing our vision of ‘Outstanding emergency health care every time' to life.

These full time 12-months fixed term opportunities are within the Financial Transaction Services (FTS) Team which undertakes the processes of raising invoices for Ambulance Services, debt management, banking, Accounts Payable and patient contact centre. The opportunities are within our Billing Customer Service department.

**About the role**

Reporting to the Team Leader Billing Customer Service, you will be within a supportive team of approximately 30. The overall role of the billings department includes generating invoices from the patient care record (PCR) provided by our Paramedics and front line clinical care teams including tasks of:

- Review presented PCR data for completeness to ensure accuracy and consistency of current and previous customer billing assessment outcomes
- Ensure accurate customer account records are maintained, minimising duplication of customer accounts
- Through your accuracy, ensuring that the correct person/ entity is billed for the service provided
- Assist with training as required to support the learnings of new and existing team members
- Identify inconsistencies or deficiencies in PCR data presented for present and/or previous customer billing outcomes for review by management team
- Maintain accurate records and confidentiality of customer account details compliant with record management, data security and privacy legislation

**About you**

Whilst we would like you to have experience within a billing/invoicing environment, ‘_you'_ are what we are looking for. We want a person who aligns, believes, and lives the culture and values we have in our team. You will naturally care about the accuracy of your work with high attention to detail and quality control. You will be professional with a sound judgement to ensure matters of a confidential or sensitive nature, which you will be exposed to, are handled appropriately and diplomatically.
- Experience working in financial data entry, billing, or accounts receivable department
- Proficient data entry and billing assessment skills with an ability to meet performance output and accuracy targets
- Intermediate competence level with Microsoft Office including Excel and Word
- Ability to work both independently with mínimal supervision and effectively as part of the wider team

**Working at AV**

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of **Care, Accountable, Respect and Excellence** to life at AV, we want to hear from you

Successful applicants will need to have received the mandated COVID-19 vaccinations and be willing to complete pre-employment screening including references, misconduct, and Police Checks.

This position is graded at **Administration Band 2** under the Ambulance Victoria Enterprise Agreement (AVEA) 2020.

Hybrid working options are available however it is essential that successful applicants maintain a presence at our Doncaster headquarters.

**How to apply**
- A resume
- At all levels of our organisation, a diverse and inclusive workforce allows us to deliver Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people._



  • Melbourne Northern Suburbs, Australia Hudson Australia Full time

    **Job Title**: Billing Customer Service Officer **Position Details**: - **Employment Type**: Full-time - **Division / Department**: Corporate Services / Financial Transactional Services - **Reports To**: Team Leader Billing Customer Service - **Pay**: $40/hour - **Hours**: Full time - Contract: 6 months with possibility of extension - **Location:...


  • Melbourne, Australia Ambulance Victoria Full time

    Location: Melbourne | Eastern Metropolitan Job type: Full time Organisation: Ambulance Victoria **Salary**: Salary not specified Occupation: Finance Reference: AV/1776596 At Ambulance Victoria we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at...

  • Billing Officer

    7 months ago


    Melbourne, Australia Computershare Limited Full time

    Billing Officer **Location: Australia - Abbotsford (Hybrid)** This is a hybrid position primarily based in Abbotsford, Yarra Falls. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture...

  • Billing Officer

    4 weeks ago


    Melbourne, Australia Yooralla Full time

    **Job no**: 494640 **Work type**: Full - Time (Auto), Part - Time (Auto) **Location**: Melbourne CBD **Categories**: Administration Position Description **Billing Officer***: **Location**: Melbourne CBD **Vacancy Type**:Permanent, one Full-Time and one Part-Time **Job reference**:494640 **Are you seeking a role in Operations division**? If you’re...

  • Billings Officer

    7 months ago


    Melbourne, Australia Australia Wide Office Staffing Full time

    Immediate start - Temporary (possible view to perm) - High volume Billings - Monday to Friday - 8.30am to 5.00pm - Strong communication and computer skills - Great Plains experience or similar - Ability to multitask and prioritise - Port Melbourne **The Company**: Focuses on HVAC, refrigeration, mechanical services, fire protection and multi-services...

  • Billing Officer

    7 months ago


    Melbourne, Australia Mercy Health Full time

    Location: Melbourne | Eastern Metropolitan Job type: Full time Organisation: Mercy Health **Salary**: Salary not specified Occupation: Administration/Secretarial, Finance, Aged Care Reference: 20566 **Summary of the role**: - Be part of a small, diverse team, with hybrid working conditions (3 days office, 2 days from home), with some flexibility in...


  • Melbourne, Australia Talent Web Full time

    WFH flexibility - Newly created role - Immediate starts available **Role overview**: Billings and Collections Officer required to join a private hospital. This role has excellent exposure and opportunities to the wider business for career progression. This role will deliver accurate and efficient administration of billing and collections whilst maintaining...

  • Billings Officer

    7 months ago


    Port Melbourne, Australia Australia Wide Office Staffing Full time

    Temp to Perm career opportunity! - Immediate start - High volume Billings - Great Plains experience or similar - Monday to Friday - 8.30am to 5.00pm - Port Melbourne **The Company**: Focuses on HVAC, refrigeration, mechanical services, fire protection and multi-services installations. **The Role**: Reporting to the Finance Manager, you will support the...

  • Billings Officer

    7 months ago


    Port Melbourne, Australia Australia Wide Office Staffing Full time

    Great hourly rate $$$ - Immediate start - Temporary on going - High volume Billings - Monday to Friday - 8.30am to 5.00pm - Great Plains experience or similar - Port Melbourne **The Company**: Focuses on HVAC, refrigeration, mechanical services, fire protection and multi-services installations. **The Role**: Reporting to the Finance Manager, you will...

  • Billing Officer

    3 months ago


    Melbourne, Australia TBWA Melbourne Full time

    **A Billing Officer will **play a crucial role in ensuring the accurate and timely invoicing and payment processing for our clients. You will work closely with our account teams, finance department, and clients to ensure smooth financial transactions. We are open to Full / Part time options for this role. **THE TASK AT HAND** The Billing Officer is...

  • Billing Officer

    7 months ago


    Melbourne City Centre, Australia HAYS Full time

    Newly created Billing Specialist opportunity within a global law firm **Your new company** Hays is excited to be partnering with this leading global law firm in the search for a Billing Specialist. Due to growth, there is now an opportunity for two Billing Specialists/Officers to join the Melbourne CBD office to join the billing team and partner with...

  • Billing Officer

    1 day ago


    Melbourne Eastern Suburbs, Australia Robert Half Full time

    Skilled Billing Officer required for rapidly expanding organisation in Melbourne's Eastern suburbs. Permanent opportunity. **The Company** The organisation are expanding rapidly and can offer a very real opportunity for incoming employees to grow and develop within the company. Offices are located towards Melbourne's eastern suburbs with parking available...


  • Melbourne, Australia Austin Health Full time

    Location: Melbourne | Northern Metropolitan Job type: Full time Organisation: Austin Health **Salary**: Salary not specified Occupation: Administration/Secretarial, Human Resources, Legal, Occupational Health and Safety Reference: 50622 - **Permanent, full time role**: - ** Austin Health - Mount Street Site, hybrid etc**: - ** Base + salary packaging...

  • Billings Officer

    7 months ago


    Melbourne, Australia Robert Half Full time

    Permanent role for an experienced Billings/Accounts Receivable officer to hit the ground running in a reputable company in the CBD **The Company** Robert Half has partnered exclusively with a global Professional Services firm with a presence in Melbourne, Brisbane and New South Wales seeking an experienced Billings/Accounts Receivable Specialist on a...

  • Billings Officer

    7 months ago


    Melbourne, Australia Australia Wide Office Staffing Full time

    Immediate start - Temporary (view to Perm) - High volume Billings - Monday to Friday - 8.30am to 5.00pm - Strong communication and computer skills - Great Plains experience or similar - $36 per hr - Port Melbourne **The Company**: Focuses on HVAC, refrigeration, mechanical services, fire protection and multi-services installations. **The Role**: Reporting...


  • Melbourne, Australia ARQ Group Full time

    Arq Group changes the way businesses do business. From award winning mobile apps, cloud and analytical insights, to design thinking and digital marketing. We define, design and create products and solutions that solve problems, big and small. Arq Group are Australia’s leading experts in Digital Solutions. - We create technology. We partner with our clients...


  • East Melbourne, Australia Capital Radiology Full time

    **About the role** The Billings Optimisation Officer will play a critical role ensuring Capitol Health clinics effectively and efficiently bill for patient scans. The role of the Billings Optimisation Officer is to support the delivery and continuous improvement of a national billing model to deliver effective billing processes across the organisation....

  • Billing Analyst

    7 months ago


    Melbourne, Australia Origin Energy Full time

    Join a company who cares about our customers - Hybrid and flexible working environment; 12 month engagement - Melbourne based **Delivering good energy starts from within** It’s an exciting time to join Origin. Creating a great place to work means together we’re progressing our ambition to lead the energy transition through cleaner energy and customer...


  • Melbourne Eastern Suburbs, Australia Robert Half Full time

    Multiple opportunities exist for Billing & Collections Officers to be part of a supportive and forward-thinking organisation **The Company** With various locations nationally and the largest team of specialists, this health-care provider make a difference. They create jobs for over 19,000 people and provide work for nearly as many medical...

  • Billings Officer

    4 days ago


    Melbourne, Australia Perigon Group Full time

    Hybrid working, flexibility - Dynamic Finance Team - Room to grow and develop Brilliant opportunity for an experienced Accounts professional to join a large Non-Profit organisation in the Disability Services space. As part of the Finance Team, your role will include: - Accurate and timely generation of invoices for NDIS and other supports as required. -...