Level 1 Helpdesk Support

4 weeks ago

Preston, Australia SMAART Recruitment Full time

Market leading hourly rate |Weekly pay| Penalty rates outside of ordinary hours
- Join the global leader in seamless payment solutions
- Preston location | amazing offices with games areas and free onsite parking

**Your new company**
We’re thrilled to continue our partnership with this
**industry-leading global company in the FinTech space**. They are the global leader in seamless payment solutions and finance technology.

The open-plan office located in Preston
**boasts a ping pong table, gaming room, coffee machine** (get your barista skills up to scratch), and plenty of space to take a break including an outdoor courtyard.
**There is on-site parking** if you drive, bike storage if you cycle, and nearby buses if you’re on public transport

**Your new role**:
We are looking for
**Level 1 helpdesk support professionals with the ability to troubleshoot at an advanced level across multiple platforms and systems**. Following a great induction and training, you will assist with troubleshooting a specific software for their most valued client.

You will need to be able to work a rotating roster as it is a 24/7 365-day environment. Post a 6-8 week training schedule (9 am-5 pm) your roster will typically be 4 days on, 4 days off (10-hour shifts), or as business requires, may include some night shifts. You will also be able to work from home at least 1 or 2 days a week post-training.

**What’s in it for you?**
- Industry-leading pay rates, weekly pay, and easy online timesheeting systems
- Long-term positions, with potential for permanent
- Room for personal and career growth within the company
- Free onsite parking and bike storage facilities
- A well-known and reputable company in the FinTech space
- Great cafes and close to Northland Shopping Centre

**About YOU and key requirements**:
You’re technical, with the ability to troubleshoot at an advanced level across multiple platforms and systems:

- Proven experience working in a technical service desk support environment
- Solid communication skills both written and verbal
- Intermediate Excel skills (data analysis, pivot tables, report generation)
- Experience working with an IT Service Management tool (such as ServiceNow or BMC Remedy)
- Available to work nightshift (Including weekends) when required.

We are looking to conduct interviews ASAP. If the above resonates with you,

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