Customer Service Manager

3 weeks ago

Parkville, Australia UniLodge Full time

Drive an outstanding resident experience and contribute to our great culture
- Opportunities for professional growth and development

**WHY UNILODGE**

UniLodge is the leading provider of student accommodation across Australia and New Zealand. We have a growing portfolio of over 118 properties, encompassing over 37,000+ managed beds; and a team of over 1200 employed staff across our business.

Across our workforce we have built an enviable culture of
**_trust_**:

- , _
**_engagement_**:

- , _
**_collaboration_**, and
**_fun_**. Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and professional development, career progression, development reviews, and employee assistance program (EAP) services. We acknowledge that everyone leads unique lives, and therefore offer various leave options including study leave, parental leave entitlements, etc.

**WHO YOU ARE**

Being a leader at UniLodge means being able to lead, coach and motivate your team to be at their best. You will be more than just a friendly presence; you are a crucial link in creating a supportive culture and inspiring community for our residents. You will be equipped to handle a fast-paced environment, keen to hear others’ views and will be comfortable taking accountability for your decisions. Whilst providing an exceptional experience is your forte, you will have a natural ability to resolve problems and adjust plans as you go. You will have demonstrated highly developed communication and organisation skills and will be resilient when working under pressure. Experience in providing hands-on operational security and incident management in a residential setting will be beneficial.

**YOUR RESPONSIBILITIES**

As a Customer Service Manager, your responsibilities will include but not be limited to:

- Lead the front-line team in the efficient and effective operations of Reception.
- Assist residents with enquiries related to their residency, studies, general needs, and overall wellbeing.
- Aim to build a high performing team providing assistance with recruitment, and the delivery of relevant training and development opportunities to ensure that team members can reach their true potential.
- Ensure that all direct reports receive timely feedback on their performance in a professional and encouraging manner.
- Ensure that accurate accounting of all resident related accounts for rental and sundries.
- Maintain control over the delivery of a quality accommodation product for resident requirements.
- Complete the check in and out process for our residents at the beginning and end of their tenancy.
- Liaise with third parties regarding building facilities management including maintenance, contract cleaners, security etc.

Our mandatory requirements include:

- Work rights in Australia and New Zealand
- National Police Check
- State Working with Children Check (or willing to obtain)
- First Aid & CPR (or willing to obtain)

**HOW YOU CAN APPLY

  • Customer Service Cordinator

    4 weeks ago

    Parkville, Australia UniLodge Full time

    Full Timel opportunity to join our UniLodge Park Avenue team. - Cultivate an outstanding resident experience and contribute to our great culture! - Work within a supportive team, and grow your career at UniLodge **WHY UNILODGE** UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a...

  • Customer Service Officer

    2 weeks ago

    Parkville, Victoria, Australia theroyalch Full time

    The Hospital: The Royal Children's Hospital's (RCH) Vision is "A world where all kids thrive". RCH is a cornerstone member of the Melbourne Children's Campus, partnering with Murdoch Children's Research Institute, The University of Melbourne Department of Pediatrics and The Royal Children's Hospital Foundation. RCH has cared for the children and young...

  • Customer Experience Manager

    4 weeks ago

    Parkville, Australia University of Melbourne Full time

    **Job no**: 0032609 **Location**:Parkville **Role type**:Full-time; Fixed-term for 2 years **Faculty**:Medicine, Dentistry and Health Sciences **Department/School**:Department of Surgery, Melbourne Medical School **Salary**:UOM 8 - $115,137 - $124,622 p.a. plus 17% super - **Drive organisation-wide impact through diverse initiatives and stakeholder...

  • Facility Services Manager

    2 weeks ago

    Parkville, Australia Downer Group Full time

    **Join us on the journey.** We currently have an opportunity for a **Facility Services Manager **to join our team. You will be responsible for the co-ordination of Planned Preventative Maintenance (PPM) and Reactive Maintenance (RM) undertaken within the Facility for the allocated teams. Beyond the day-to-day responsibilities, you can also expect to be...

  • Facility Services Manager

    2 weeks ago

    Parkville, Victoria, Australia Downer Group Full time

    Join us on the journey.We currently have an opportunity for a Facility Services Manager to join our team. You will be responsible for the co-ordination of Planned Preventative Maintenance (PPM) and Reactive Maintenance (RM) undertaken within the Facility for the allocated teams.Beyond the day-to-day responsibilities, you can also expect to be involved in the...

  • Service Management Lead

    3 weeks ago

    Parkville, Australia University of Melbourne Full time

    **Job no**: 0056786 **Location**:Parkville **Role type**:Full time; Continuing **Department**:Business Services **Salary**:UOM 9 - $129,154 - $134,374 p.a. plus 17% super - Partner with teams to embed best practice ITIL processes and implement improvements - Grow your leadership and expertise / significant operational impact / passionate team - $129,154 -...

  • Service Improvement Manager

    3 weeks ago

    Parkville, Australia University of Melbourne Full time

    **Job no**: 0058720 **Location**:Parkville **Role type**:Full time; Fixed term until May 2024 **Department**:Operational Performance Group **Salary**:UOM 9 - $129,154 - $134,374 p.a. plus 17% super - Be a driving force in improving student, staff and academic experiences and services - Flexible working environment and a team that fosters growth and...

  • Customer Experience Supervisor

    2 weeks ago

    Parkville, Victoria, Australia Melbourne Sports Centres Full time

    Parkville VIC 3052, Australia Req #426Thursday, 16 November 2023About Us:Melbourne Sports Centres are the premier multi-sport facilities in Victoria. Melbourne Sports Centres - Parkville is one of Australia's premier sporting venues offering sporting facilities and programs from grass roots to high-performance, international and Olympic level athletes. More...

  • Health Services Manager

    2 weeks ago

    Parkville, Victoria, Australia Cohealth Full time

    Full-time, ongoing position Work for a multi-award-winning iconic community health organisation Generous salary packaging options to reduce your cohealth taxable income So why cohealth? cohealth leads the way in reducing health and social inequity in partnership with people and the communities in which they live. Named Premier's Health Service...

  • Customer Experience Team Leader

    4 weeks ago

    Parkville, Australia Melbourne Sports Centres Full time

    Parkville VIC 3052, Australia Req #385 Friday, 1 September 2023 **Join Us as a Customer Experience Team Leader at MSC Parkville!** **About us**: Melbourne Sports Centres are the premier multi-sport facilities in Victoria. We are here to serve sport, enabling sporting organisations and individuals to achieve peak performance, reach their potential and...

  • Customer Experience Supervisor

    5 days ago

    Parkville, Australia Melbourne Sports Centres Full time

    Parkville VIC 3052, Australia Req #477 Friday, 8 March 2024 **About State Sport Centres**: Are you ready to be a crucial part of the dynamic world of State Sport Centres? We are the heartbeat of premier multi-sport facilities in Victoria, dedicated to fostering peak performance, unlocking potential, and delivering world-class events. State Sport Centres...

  • Customer Experience Supervisor

    2 weeks ago

    Parkville, Victoria, Australia Melbourne Sports Centres Full time

    Parkville VIC 3052, Australia Req #477Friday, 8 March 2024About State Sport Centres:Are you ready to be a crucial part of the dynamic world of State Sport Centres? We are the heartbeat of premier multi-sport facilities in Victoria, dedicated to fostering peak performance, unlocking potential, and delivering world-class events. State Sport Centres are more...

  • Facility Support Services Manager

    2 weeks ago

    Parkville, Victoria, Australia CSL Full time

    The Opportunity CSL is a leading global biotechnology company with a dynamic portfolio of life-saving medicines, including those that treat haemophilia and immune deficiencies, as well as vaccines to prevent influenza. We are currently recruiting for a Facility Support Services Manager to join Building Operations & Services team at our Melbourne...

  • Facility Support Services Manager

    4 weeks ago

    Parkville, Australia CSL Full time

    The Opportunity CSL is a leading global biotechnology company with a dynamic portfolio of life-saving medicines, including those that treat haemophilia and immune deficiencies, as well as vaccines to prevent influenza. We are currently recruiting for a Facility Support Services Manager to join Building Operations & Services team at our Melbourne...

  • Customer Experience Officer

    3 weeks ago

    Parkville, Australia Melbourne Sports Centres Full time

    Parkville VIC 3052, Australia Req #460 Tuesday, 23 January 2024 **About us**: State Sports Centres are the premier multi-sport facilities in Victoria. We are here to serve sport, enabling sporting organisations and individuals to achieve peak performance, reach their potential and deliver world class events. By providing services, facilities and...

  • Facility Support Services Manager

    2 weeks ago

    Parkville, Victoria, Australia CSL Full time

    The OpportunityCSL is a leading global biotechnology company with a dynamic portfolio of life-saving medicines, including those that treat haemophilia and immune deficiencies, as well as vaccines to prevent influenza.We are currently recruiting for a Facility Support Services Manager to join Building Operations & Services team at our Melbourne...

  • Facility Support Services Manager

    4 weeks ago

    Parkville, Australia 3065 CSL Innovation Full time

    The OpportunityCSL is a leading global biotechnology company with a dynamic portfolio of life-saving medicines, including those that treat haemophilia and immune deficiencies, as well as vaccines to prevent influenza.We are currently recruiting for a Facility Support Services Manager to join Building Operations & Services team at our Melbourne...

  • Laboratory and Technical Services Manager

    2 weeks ago

    Parkville, Australia University of Melbourne Full time

    **Job no**: 0062889 **Location**:Parkville **Role type**:Full-time; Continuing **Faculty**:Faculty of Engineering and IT (FEIT) **Salary**:SM1 competitive salary plus 17% super - Make your mark on the University of Melbourne's Laboratory and Technical service teaching and research through lab management - Build and lead a new function within the Faculty of...

  • Laboratory and Technical Services Manager

    2 weeks ago

    Parkville, Victoria, Australia University of Melbourne Full time

    Job no:Location:ParkvilleRole type:Full-time; ContinuingFaculty:Faculty of Engineering and IT (FEIT)Salary:SM1 competitive salary plus 17% super Make your mark on the University of Melbourne's Laboratory and Technical service teaching and research through lab management Build and lead a new function within the Faculty of Engineering and IT Salary packaging,...

  • Customer Experience Team Leader

    2 weeks ago

    Parkville, Victoria, Australia Melbourne Sports Centres Full time

    Parkville VIC 3052, Australia Req #385Friday, 1 September 2023Join Us as a Customer Experience Team Leader at MSC ParkvilleAbout us:Melbourne Sports Centres are the premier multi-sport facilities in Victoria. We are here to serve sport, enabling sporting organisations and individuals to achieve peak performance, reach their potential and deliver world class...