Education Support Officer Business Services and

3 weeks ago

Ultimo, Australia TAFE Full time

**TAFE NSW - Life Changing Careers**

**Education Support Officer Business Services and Management**

**Ultimo**

**Education Support Officer**

**Permanent Part Time (21 hours per week)**

**$85,902.31 package includes salary $76,365.00 (pro-rata) employer's contribution to superannuation and annual leave loading.**

At TAFE NSW, we are dedicated to life-changing impact.

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish.

We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work and inspire our performance.

**We invest in our people**

At TAFE NSW, we don’t just offer a job; we provide a career that’s brimming with opportunity. Imagine a dynamic and collaborative environment where you can innovate, create value, and proudly play a meaningful role in delivering outstanding service and support to our highly respected teachers, students, and teams.

We provide you with cutting-edge tools, continuous training, and genuine professional development opportunities, alongside our comprehensive health and wellbeing programs. At TAFE NSW, we’re committed to empowering you with the resources you need to thrive both personally and professionally.

**About the role**

Working within the classroom the role of Education Support Officer is responsible for a range of activities, which supports learners and enhances the student learning experience and educative processes.

You will provide support to a diverse range of students, ensuring that the student outcome is at the forefront of your decision making. A key focus of the role is building strong connections within industry and with customers.

You will not be required to hold a teaching qualification, teach or prepare lessons, or mark assessments.

**About You**

You are a customer service, outcomes driven team member who is passionate about education and ready to support TAFE NSW students.

**The successful applicant will have**:

- Cert IV Business Service, Management, Marketing or Human Resources
- Ability to understand the content of the learning materials and the processes used in the discipline.
- High-level interpersonal and communication skills, including the ability to be proactive and show initiative and ability to explain ideas in a clear and concise manner.
- Commitment and ability to support learning in an adult environment and a demonstrated ability to motivate and encourage students.
- Ability to establish effective working relationships with people from a diverse range of backgrounds and to provide quality customer service as part of a broader team.
- Skills in the use of relevant information and communication technologies.

**Highly Regarded**
- Prior experience in a student support role and an understanding of the VET sector would be highly regarded.

To find out more about the role, click to view the Position Description.

**Our commitment to Diversity, Equality, and Inclusion**

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks.

If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.

**Applications close 11.55pm AEST, 24th March 2024**
- Your current resume (PDF)
- Certified copies of your qualifications (combined into 1 PDF)

**Targeted Question 1**: Please provide an example of when you have had to juggle competing priorities and deadlines. How did you manage your workload to ensure you were able to meet these deadlines?

**Targeted Question 2**:Outline a time where you have had to support a diverse cohort of students in a challenging situation within adult education environment. Outline the challenge and how you overcome the challenge to achieve results.

This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct.

For ongoing positions in the NSW Public Sector, you need to be an Australian Citizen or Permanent Resident.

An eligibility list, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant, may be filled via this recruitment.

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