Practice Receptionist

2 weeks ago

Norwest Business Park, Australia PRP Diagnostic Imaging Full time

**Practice Receptionist - Norwest**
- Full Time Opportunity| 9-Day Fortnight
- Norwest | Commitment to Ongoing Training & Development
- Growing Diagnostic Imaging Company

**About Us**

PRP Diagnostic Imaging offers a comprehensive range of imaging services, through a network of 26 practices across Sydney, Illawarra, Central Coast and the Hunter and Central West. Due to continued business growth and investment additional practice will be opening in 2023. At PRP, we are committed to providing the highest quality of patient care, with a personal touch. We are renowned for our reputation within the industry and are one of the leading imaging services providers in NSW, particularly with regards to our reports.

We utilise the most advanced technology and employ a team of world-class imaging physicians, specialists, technicians and support staff in a safe and caring environment. We encourage collaboration, a strong work ethic and provide a supportive learning environment. We have an outstanding track record in the professional development of our team.

**About the Position**

Working across our Norwest practice we offer a wide range of imaging services including CT, Nuclear Medicine, Mammography, MRI, Ultrasound and X-Ray, you will be responsible for managing the important first contact with our patients both in person and over the phone. You will also be required to be based at our Contact Centre in Eastwood. You will provide exceptional customer service and administration. You will ensure that all information that is data entered and reviewed is accurate and work closely with our medical teams to ensure the smooth transition of patients from first call to procedure. You will complete all billing and invoicing for our patients, liaise with referring doctors and operate our booking system.

We make significant investment in your success by providing extensive initial and ongoing training and support so that you can successfully deliver against your KPI's and so you feel empowered to identify opportunities to improve our systems and processes.

**About You**

You must have outstanding customer services background with excellent interpersonal skills particularly with regards to compassion and empathy. You will be knowledgeable in MS Office and be accustomed to entering complex data into a Customer Relationship Management (CRM) system with the demonstrated ability to maintain strict confidentiality and professionalism in all circumstances. You must have the ability to prioritise your workload and be able to multi-task in busy environment. You will have the ability to work as part of a cohesive team and work autonomously. You will be ambitious and thrive in an environment where you will be challenged. You will be given the opportunity to grow your career and rewarded for great performance.

**What We Offer**
- Attractive remuneration and benefits (discounted health insurance and gym membership)
- 9-Day Fortnight
- Onsite Parking
- Industry leading professional development and education
- New state of the art equipment
- Friendly, diverse and professional team
- Flexible and supportive working arrangements

**Our Values**

We put care into everything we do. We are courageous and accountable. Our reputation is outstanding and we trust and empower each other. Reach your full potential with PRP, where patient wellbeing is our priority and having fun is part of our culture.

As part of our commitment to the health and wellbeing of our staff and patients, PRP requires all eligible staff to have received at least two doses of an approved COVID-19 vaccine. You will be asked to disclose your vaccination status as part of the selection process and required to provide a record of your COVID-19 vaccination status if successful.

**Applying**

You must have full work rights for Australia to be considered for this position.

PRP is committed to equity diversity and inclusion. Applications from people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged.

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