Guest Services Supervisor

5 months ago

Sydney, Australia The Star Entertainment Group Full time

For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. Our Forbes 5-star hotel, The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.

As our **Guest Services Supervisor**, you will lead carpark related shift operations while ensuring outstanding guest satisfaction, management of transport related systems and reporting.

This is a fantastic opportunity where you will build memorable connections with both our guests and hotel teams.

**A few of your responsibilities**:

- Resolving customer queries ensuring a positive customer satisfaction
- Supervising staff & assisting with recruitment, training & development
- Assist with the preparation of rosters for the Guest Services team
- Building a guest focus culture within the team

**What we are looking for**:

- Previous team leadership experience
- Ability to provide world-class standards in guest service excellence
- Polished five-star grooming and professional presentation
- Flexibility to work across a 24/7 rotating roster
- Exceptional planning, organisation and time management skills
- Excellent verbal and written communication skills

**About you**:
As a seasoned expert in customer service and leadership, you understand the essence of delivering world-class service. With exceptional communication skills and a positive attitude, you’re poised to excel in this role.

Your role will be pivotal in shaping the success of our Hotels at The Star. Join us in making a difference.

**What we can offer you**:

- Complimentary meal on site every day including hot meals, sandwich bar and more
- Discounted parking + other transport options
- Up to 30% discounts across award winning restaurants and accommodation
- Career development, training, and courses via The Star Academy - limitless career opportunities
- Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
- Extraordinary growth opportunities personally and professionally

**_Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position._**

**Our culture**

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = **Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care**.

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

**It’s your time to SHINE**

Click on the link below to make your next career move with The Star.

  • Guest Services Supervisor

    4 weeks ago

    Sydney, New South Wales, Australia Four Seasons Hotels and Resorts Full time

    About Four SeasonsAt Four Seasons Hotels and Resorts, we believe that exceptional service is the hallmark of a truly unforgettable experience. As a Guest Services Supervisor, you will play a critical role in delivering personalized service to our guests, exceeding their expectations and creating lasting memories.About the RoleThis role is responsible for...

  • Guest Services Supervisor

    6 months ago

    Sydney, Australia The Star Entertainment Group Full time

    About Us The Star Entertainment Group’s vision is to be Australia’s leading integrated resort company. Attracting 18 million guests each year, The Star Entertainment Group’s properties across Sydney, Brisbane and the Gold Coast are world-class tourist destinations that offer visitors a diverse selection of award-winning restaurants, bars, cafes,...

  • Guest Services Supervisor

    1 month ago

    Sydney, New South Wales, Australia Four Seasons Hotels and Resorts Full time

    About Four Seasons:At Four Seasons, we're driven by a passion for delivering exceptional guest experiences. Our team members around the world create unforgettable moments for our guests, residents, and partners through a commitment to luxury with genuine heart.About the Role:We're seeking a Guest Services Supervisor to join our team at Four Seasons Hotel...

  • Guest Services Supervisor

    6 months ago

    Sydney, Australia Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Operations Supervisor

    7 days ago

    Sydney, New South Wales, Australia Hyatt Full time

    About Park Hyatt SydneyLocated in the heart of a world-class city, our hotel provides an unparalleled experience of sophisticated, contemporary luxury.The RoleWe are seeking an experienced Operations Supervisor to lead our Front Office team and ensure exceptional guest service at all times. The successful candidate will be responsible for managing the...

  • Guest Experience Supervisor

    2 weeks ago

    Sydney, New South Wales, Australia Marriott International Full time

    About the RoleWe are seeking a highly skilled and experienced Guest Experience Ambassador to join our team at Sheraton Hotel in Australia. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for.Key Responsibilities:Supervise the Guest Services team...

  • Guest Services Supervisor

    6 months ago

    Sydney, Australia The Star Entertainment Group Full time

    There has never been a better time to join The Star Sydney team within our Transport Department! An exciting opportunity has arisen to join our Transport Team as a **Guest Services Supervisor**! In this role you will lead carpark related shift operations while ensuring outstanding guest satisfaction, management of transport related systems and reporting. -...

  • Customer Service Supervisor

    4 days ago

    Sydney, New South Wales, Australia Marriott Full time

    Salary: $45,000 - $60,000 per yearAbout the RoleWe are seeking a highly skilled and motivated Customer Service Supervisor to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional guest service and ensuring that all guests have a positive experience at our hotel.Key ResponsibilitiesAnswer and resolve guest...

  • Guest Experience Supervisor

    6 months ago

    Sydney, Australia Madame Tussauds Full time

    Introduction: “Someone grab a comb, Leo’s hair is messed up again!” Fancy working with A-listers allday? These ones are a bit easier to manage because they’re made of wax and don’t need things like 100 white kittens in their dressing rooms If you like the sound of this then we have a great opportunity to join our team as a flexi Guest Experience...

  • Guest Service Agent

    6 months ago

    Sydney, Australia SOFITEL Full time

    **Company Description** Live the French Way, Discover Sofitel Darling Harbour**_._** Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests. - Provide quality service to the customer by...

  • Guest Services Supervisor

    1 week ago

    Sydney, New South Wales, Australia Four Seasons Hotels and Resorts Full time

    About UsFour Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service and luxurious experiences. We believe that our people are the backbone of our success, and we strive to create a work environment that fosters growth, development, and satisfaction.Job SummaryWe are seeking an experienced Guest...

  • Front Office Supervisor

    3 weeks ago

    Sydney, New South Wales, Australia Independent Collection Full time

    About EVTWe're a leading experience company in Australia and New Zealand, encompassing entertainment, ventures, and travel businesses. Our aim is to make a positive impact on our people, communities, and environment every day.About Independent CollectionWe're a curated selection of luxe hotels, each living up to an exacting standard to offer travellers the...

  • Guest Services Agent

    5 months ago

    Sydney, Australia Sheraton Hotels & Resorts Full time

    **Job Description**: **Job Number** 23130256 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins,...

  • Guest Services Agent

    6 months ago

    Sydney, Australia Sheraton Hotels & Resorts Full time

    **Job Description**: **Job Number** 23147225 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins,...

  • Supervisor - Exceptional Guest Experience Expert

    4 weeks ago

    Sydney, New South Wales, Australia Marriott Full time

    Engage with our global community of associates who create a sense of belonging in over 400 communities worldwide.The Guest Services (Switchboard) Supervisor plays a pivotal role in ensuring total guest and associate satisfaction. This challenging position suits someone trained in a Front Office role looking for their next career advancement.About the...

  • Guest Service Agent

    5 months ago

    Sydney, Australia Sheraton Hotels & Resorts Full time

    **Job Description**: **Job Number** 23134867 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins by...

  • Guest Service Agent Overnight

    5 months ago

    Sydney, Australia SOFITEL Full time

    **Company Description** Discover Sofitel Darling Harbour**_._** Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests. **Job Description** Please note that the required working hours...

  • Guest Services Supervisor

    6 months ago

    Sydney, Australia Echo Entertainment Group Full time

    There has never been a better time to join The Star Sydney team within our Transport Department! An exciting opportunity has arisen to join our Transport Team as a Guest Services Supervisor ! In this role you will lead carpark related shift operations while ensuring outstanding guest satisfaction, management of transport related systems and reporting. ...

  • Supervisor-at Your Service

    1 month ago

    Sydney, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**24185725 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia, 2000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management When you join the Sheraton family, you become a member of its global...

  • Hotel Guest Services Manager

    6 days ago

    Sydney, New South Wales, Australia Marriott Full time

    Job OverviewWelcome to W Hotels, where authenticity is celebrated. As a Welcome Supervisor, you'll play a key role in providing exceptional service to guests and driving the Whatever/Whenever culture.ResponsibilitiesManage and supervise Welcome and Whatever/Whenever teams at the Welcome Desk.Drive W's Whatever Whenever culture, Bonvoy loyalty program, VIP...