Customer Service Advisor

5 months ago

Brisbane, Australia Micale Recruitment Pty Ltd Full time

**Innovative Global Company**:

- **Prestigious Brand**:

- **Part-Time (3 days per week)**:

- **South-West Suburbs**

We are delighted to partner with our client, a global leader known for its prestigious brand of products and services. We are currently seeking a dedicated and proactive individual to take on the role of Customer Service Advisor on a part-time temporary basis. This position plays a crucial role in providing exceptional customer service and demonstrate a positive “can-do” attitude at all times, going beyond a basic level of service

**Responsibilities will include, but not limited to**:

- Act as a key link between the Customer and the Workshop Controller, ensuring effective communication and a seamless service experience for the customer.
- Maintain and adhere to established systems and procedures relevant to your role.
- Demonstrate exceptional customer communication skills, both internally and externally, keeping customers informed about job progress, handling cash sales transactions, and conducting vehicle handovers upon job completion.
- Adhere to the Company's Dedicated Customer Service standards, ensuring that all customer requirements are met, and documentation is accurately completed.
- Manage the quotation process, including credit limit checks and payment guarantees, identifying applicable payers such as Warranty, Contracts, Cash Sale, etc.
- Create and invoice work orders, add job lines, and allocate work to the workshop, considering workshop booking capacity and workload planning.

**Key Competencies/Qualifications**:

- Excellent communication and interpersonal skills.
- Awareness and understanding of health, safety, and environment requirements.
- Effective time management skills and the ability to meet strict deadlines.
- Strong organizational and administrative skills.
- Proven problem-solving, negotiation, and influencing abilities.
- Ability to work independently within specific timeframes and handle high-pressure situations.
- Drive positive business outcomes through effective relationship management.
- Preferred: Understanding and experience in the Automotive after-sales/market industry.
- Preferred: Trade Qualified or relevant Commercial Vehicle or related industry experience.
- Sound knowledge of MS Office Suite.

This is a long-term temporary position, offering part-time hours for three days per week. The working days are every Thursday and Friday, with one other flexible day. The shifts rotate on a weekly basis, with Week 1 being from 7:00 am - 3:06 pm and Week 2 from 10:00 am - 6:06 pm.

Please note the role requires availability to work on the last Saturday of each month (8 am - 12 pm), overtime rates apply.

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