Client Care Manager
3 weeks ago
Adelaide, SA, Australia
Fixed Term
**Closing on**: Feb 10 2023
Favourite
Make a difference at one of Australia’s leading health care providers
Generous salary packaging benefits, ongoing professional development and supportive team environment
About the role
The Client Care Manager is the designated point of contact for all clients, their families and/or representatives by providing a responsive service through the pre-engagement and ongoing service delivery process to ensure efficient and effective service delivery, and the monitoring of planned services which match the CCC Service Excellence framework, and other legislative frameworks and standards.
Based in Adelaide CBD, working with clients across all Adelaide metro, Southern Fleurieu and Flinders Far North areas
Key Responsibilities
Demonstrate the philosophy of first contact resolution and efficient service delivery.
Coordinate, assess, plan, monitor and evaluate client care and services to continuously improve service delivery and ensure sound compliance management
Be accountable for client retention through high quality service provision, proactive issue identification, the investigation and management of client complaints, and working with clients to resolve complex needs, expectations and goals by modelling a flexible and creative approach
Practice in accordance with Calvary and other relevant legislative policies, procedures and standards, the position description, Code of Conduct and industrial agreements.
Demonstrate, and promote within the service centre, the philosophy of client centred care and the Calvary Customer Experience including the provision of a responsive and flexible service
What you bring
Experience in Aged/Disability/Community sector
Strong background in lean principles, quality, safety and risk.
Ability to assess and develop strategies to support people living with disability in accommodation and community settings
Experience working in a Customer Care environment, working with clients and families to provide best practice and flexible, outcome focussed service delivery
A desire to join and grow as a competent team committed to the care of others in a mission based organisation
About Calvary
We are a leading provider of quality, integrated care that puts our patients, residents and clients at the centre of everything we do. Calvary offers flexible careers in clinical, allied health, hospitality, ICT and health administration, mission, leadership, management and more. Founded in Australia in 1885, we’re one of the largest providers of health, aged and community care with over 18,000 staff and volunteers, 14 Public and Private Hospitals, 72 Residential Care and Retirement Communities and 19 Community Care Centres.
Why work for Calvary?
**Please note the following**:
Only applicants with a valid right to work in Australia will be considered.
Calvary has a mandatory COVID-19 vaccination requirement for all workers. You will also be required to provide evidence of other immunisation as required for your role.
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