Service and Orders Supervisor

4 weeks ago

Bendigo, Australia HAYS Full time

A Bendigo based manufacturer is searching for a Customer Service supervisor ready to take on a challenge

**Customer Service and Ordering Supervisor**:
**About Us**:
Our client is on the hunt for their next superstar that is commited to excellence, which drives us to deliver exceptional products and services to our customers. As a **Customer Service and Ordering Supervisor**, you’ll be an integral part of leading our customer service team all whilst ensuring that every customer interaction is positive and efficient.

**Role Overview**:
As the **Customer Service and Ordering Supervisor**, you’ll wear many hats. Your primary focus will be on leading and motivating our customer service team to provide outstanding support. Here’s what your day-to-day will look like:
**Responsibilities**:
**Team Leadership**:

- Manage a team of customer service representatives.
- Set performance goals and provide regular feedback.
- Foster a collaborative and supportive work environment.

**Operational Excellence**:

- Oversee order processing, ensuring accuracy and timeliness.
- Handle escalated customer enquiries and resolve issues promptly.
- Collaborate with other departments to streamline processes.
- Assist in maintaining superior levels of customer service and professionalism.

**Training and Development**:

- Train new hires on company policies, procedures, and customer service best practices.
- Conduct ongoing feedback to enhance team skills and operational performance.

**Customer Satisfaction**:

- Monitor customer interactions and ensure high levels of satisfaction.
- Address customer complaints and concerns professionally.

**Process Improvement**:

- Identify areas for improvement in customer service workflows.
- Propose and implement process enhancements.

**Documentation**:

- Maintain accurate records of customer interactions, orders, and resolutions.
- Provide sales support including reports, discounts, pricing and promotional activities.

**Requirements**:

- ** Experience**: Minimum of **2 years** in a supervisory role or leadership within customer service.
- ** Skills**:

- Strong communication (both written and verbal).
- Excellent organisational abilities.
- Attention to detail.
- Familiarity with standard office practices.

**Why Join Us?**:

- ** Competitive Compensation**: We value your expertise and offer a competitive salary.
- ** Growth Opportunities**: We invest in our employees’ development.
- ** Positive Work Environment**: Join a team that celebrates success together.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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