Psychology Clinic Admin Coordinator

2 weeks ago

Sydney Central Business District, Australia Navitas Full time

**We are ACAP **(Australian College of Applied Professions) - Australia's leading independent provider of tertiary education in Social Work, Psychology, Counselling, Criminology, Business and Law.

ACAP also delivers the Professional Year Program (PYP) for graduates in Accounting, IT and Engineering.

ACAP's Sydney and Melbourne Campus are home to our in-house Clinic. The Clinic is a non-for-profit enterprise that seeks to offer access to low-cost psychological support services for our community nationwide, as well as providing high-quality learning experiences for our students completing their Social Work and Counselling degrees.

**An exciting opportunity exists for a Clinic Administrator** to provide administrative support and coordinate the day-to-day requirements of the clinic. This role has a dual focus; welcoming clients into the clinic and coordinating student support.

The Clinic Administrator is part of a tight-knit, dedicated team, with a shared passion for supporting and guiding students throughout their academic journey to become the next generation of Counsellors and Social Workers.

**The role of Clinic Administrator involves**:

- All aspects of managing the administration of client referrals, appointments, wait lists, record management and a broad range of admin tasks
- Responds to student and client enquiries and complaints, via telephone, online and face to face
- Ensures compliance and privacy is maintained in all aspects of the clinics' practice
- Maintains and updates policies and procedures accordingly
- Works closely with the Practice Manager and Clinic Director to ensure a safe, equitable, timely and efficient service for students and clients
- Liaises with marketing and various internal and external key stakeholders to promote the clinic and ensure the reputation and standards are of the highest regard
- Minimum of 2 years solid administrative and client/customer services experience
- Excellent communication skills, both verbal and written,
- Demonstrates a high level of sensitivity, confidentiality and cultural awareness
- Experience with ensuring compliance, and managing policies and procedures
- Highly organised, and confident in juggling conflicting priorities and working well in a busy environment

**Although not essential, it will be highly regarded if you demonstrate**:

- Experience in an education or healthcare environment
- Have a genuine interest in psychology, counselling or social work
- A genuine desire to help others work towards meaningful goals

**Some benefits and perks of working with ACAP include**:

- Health & wellbeing packages including free counselling for employees and family, discounted gym membership, movie tickets, travel, hotels, and insurance
- Salary packaging and novated leasing
- Up to 75% off study scholarships on all our courses
- 2 paid volunteer days per year for your passionate causes

**Diversity and Inclusion**:
**If this opportunity could be your next ideal career move, we would love to hear from you**

**How to apply**:

- Submit your CV and optional cover letter outlining your suitability and interest
- Like some more information? We would love to hear from you.
Call Deb (Clinic Director) (02) 8236 8070 to enquire and have a confidential discussion

**_Please note applicants require full working rights in Australia_

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