Aps4/5 Compliance Response Officers

3 weeks ago

Canberra, Australia DFP Recruitment Services Full time

**Job description**:
We are seeking to fill several vacancies within a large Federal Government department for an
**APS4 Compliance Officer, an APS5 Compliance Officer and an APS5 Compliance Response Officer** for long term contracts.

The Compliance Response Taskforce (CRT) has been established to increase the tempo of compliance actions in response to fraud and compliance risks identified.

The CRT will manage ongoing compliance of both providers and participants of the Scheme. This will involve proactively identifying potential non-compliance, implementing interventions to increase compliant behaviours and evaluation the impact of interventions.

The

The position will provide operational and administrative support that is informed and directed by sound knowledge and may undertake some research and analysis activities. The APS4 Compliance Response Officer will work within a team to produce work of high quality to achieve outcomes within tight deadlines.

Responsibilities required will include but may not be limited to:

- Reviewing and auditing participant and provider data from multiple sources and assessing inconsistencies to ensure the NDIA delivers services and payments in line with legislation and policies.
- Engaging with providers and participants to address compliance requirement queries.
- Undertaking activities to assess and treat the risk of non-compliance by participants and providers, including inappropriate claims.
- Ensuring timely escalation of information and more complex cases to relevant teams for remediation in accordance with legislation.

The
**APS5 Compliance Response Officer** will undertake complex compliance activities and will work under the general direction of the Team Leader. It is required to exercise a degree of independent judgement and make decisions within defined parameters that require some reliance on skills and knowledge in the compliance space. The role will undertake their work in the context of competing priorities and contribute to changes in workplace practices and business improvement strategies.

It is a team membership position and is accountable for organising their workflow and making independent decisions relating to an area of responsibility. The position will provide policy advice within an area of specialisation with advice based on policies and legislation.

The APS5 Compliance Response Officer will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve moderately complex to complex inquiries.

Responsibilities required will include but may not be limited to:

- Undertaking compliance activities in accordance with the relevant legislation, Agency guidelines and documented process.
- Ensuring escalations and critical incidents are managed in accordance with Agency framework.
- Maintaining accurate records of decisions using Excel and CRM based system products.
- Analysing participant and provider data to assess payments made against participant plans.
- Completing highly complex assessments to ensure payments are accurately delivered to customers.
- Providing assistance and technical advice to support the team through mentoring, development opportunities and monitoring performance.

If you are interested in this role, please

Note: You may be required to provide evidence of your COVID-19 vaccination status.

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