Learning and Development Manager
3 weeks ago
Exciting and impactful L&D Manager role working with a purposeful digital healthcare organisation
- Drive, design and deliver L&D strategy with a focus on call-centre employees
- Fantastic flexibility - work from home, in the office and enjoy flexible hours
- $140,000 - $150,000 plus super, depending on experience
**THE COMPANY**
Lotus People are thrilled to be partnering again with this national and highly regarded non-profit organisation, who provide critical and meaningful health services across Australia. This organisation leads from the front in terms of its values; they are highly collaborative, supportive and passionate about their people and their purpose.
**THE ROLE**
A crucial role for the business, you will sit within a wider People and Culture team and report directly into the Head P&C. Working collaboratively with key stakeholders across the organisation, this role will see you responsible for the creation, design and delivery of training material in order to scale and grow business capabilities with a focus on contact-centre employees. A strategic and hands-on role which will grow in line with the organisation, this is a truly fantastic opportunity to add value within a leading NFP
**THE DUTIES**
- Design, develop and deliver training strategy and learning roadmaps across systems, process, and customer service (via a train the trainer model)
- Develop and deliver quality training programs and resources, building competency for employees within a call-centre environment
- Responsible for the ongoing assessment of training needs and learning priorities
**THE IDEAL CANDIDATE**
This is a fantastic opportunity for an experienced L&D Manager who thrives in taking ownership, building capabilities and delivering within a fast paced environment. A thorough understanding of L&D within a call-centre environment is essential. You will be creative in nature, adaptable with a hands-on approach and have excellent communication skills.
- Experience working as an L&D professional within contact centre environments is essential
- Experience in creating a wide variety of training assets including Train the Trainer guides, training packs, Work Instructions, eLearning modules and videos
- Exceptional engagement, collaboration and communication acumen, with the ability to influence across multiple stakeholder groups
- Exceptional attention to detail and organisational skills
- Previous experience in a non-profit and/or healthcare organisation highly desirable
**THE BENEFITS**
- Be part of a truly warm, purposeful and supportive team
- Take advantage of a flexible hybrid model
- Secure immediate employment with a highly regarded organisation who have made a huge impact in the delivery of critical services across Australia
**HOW TO APPLY**
LI-AC1
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