Support Analyst

4 weeks ago

Sydney, Australia Kaliba Full time

**Location**: Sydney - New South Wales

**WorkType**: Full Time

**Salary**: $65,000.00 - $65,000.00 Annual

**Support Analyst - Sydney**

Our client is a global technology company seeking a new Support Analyst who will be responsible for managing their Customer Success Portal, including communication, troubleshooting, and product awareness.
They serve a large number of clients across the globe and have recently expanded their offerings through the acquisition of a European software solutions provider.

**Duties & Responsibilities**
- Moderate and resolve CST queries in queue, whilst prioritising high priority tickets
- Maintain good relationships with ticket holders and partnered call centres
- Collaborate with team members across technical and support departments
- Define and redefine queue management processes and communications to better support clients
- Work with upper management to gather and upload relevant information to the company platforms

**Experience Needed**
- Possesses a strong grasp of software solution design and architecture, with a particular emphasis on Microsoft technologies.
- Experienced in working with Microsoft technologies including SQL Server, IIS, SSL, SharePoint, CRM,.Net, AD, XML, JSON, Web Services (Rest/SOAP), MS Suite.
- Proficient in technical skills such as HTML, XML, JAVA, Javascript, and various browser technologies.
- Exceptional communication skills, both written and verbal, and demonstrates excellent attention to detail.
- Demonstrates a natural ability to inspire and lead others, while also being a highly effective team player. Can work well under pressure and handle multiple projects simultaneously.
- Technical Bachelor's degree or equivalent experience is required.
- Strong problem-solving skills, including extensive research and analysis.

**Salary package**

The company offers top-notch tools, equipment, and support to maximize your success and help you exceed your goals, with a highly competitive salary and annual performance-based bonus.

If you have a passion for technology and a track record of driving growth and success in a commercial setting, we would love to hear from you.

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