Hotel Porter Concierge

6 months ago

Gold Coast, Australia RACV Full time

**Gold Coast | RACV Royal Pines Resort**:

- **Casual | **15-20+ hours/2-3+ shifts week**:

- **Competitive Hourly Rate + Penalties + Super | Discounts on RACV products & resorts**

**Great Things Start Here**

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.

**About the Opportunity**

A rare and exciting opportunity has become available for a casual Porter/Concierge, to join our team welcoming guests to RACV Royal Pines Resort. You will be the face of the resort utilising your amazing customer service skills to deliver our members & guests an exceptional experience.

**This could be just the right role for you?**

In this busy and varied role, you will be on your feet and actively utilising your exceptional customer service skills, providing a high standard 5 star service to our guests, ensuring their stay with us is a memorable & an enjoyable experience. You will be motivated and hardworking with the “can do attitude” which will see you thrive in the role. Your duties will include:

- Greeting and assisting guests and visitors entering the resort
- Assisting guests and visitors on check in and out, including large groups
- Arrange guest transportation, bookings, restaurant reservations & deliver messages
- Valet Parking
- Transporting guest luggage and items & storing guest belongings
- Lifting heavy items eg. luggage
- Source and deliver items to guest rooms
- Provide guests with information on the resort facilities, restaurants & services
- Provide guests with information and recommendations on local Gold Coast events, restaurants, shopping and tourist attractions
- Ensure resort entrance & hotel public areas remains in a clean & presentable manner
- Collaborate with front office and other departments as required

Full availability and flexibility to work a variety of shifts on a rotating roster between 7am-11pm, weekdays, nights, weekends & public holidays are required in this role.

**What you'll need to be successful**
- Previous hotel porter/concierge experience, in 4-5 star hotel/resort environment, or similar
- Knowledge of the hotel/resort industry, the Gold Coast region, latest & upcoming events, attractions, restaurants, local places to visit and things to see
- Excellent grooming & personal presentation
- Clear, professional communication skills, both verbal & written
- Professional face-to-face and phone manner, active listening skills & strong interpersonal skills
- Manage and resolve difficult situations
- Problem solving skills and work well under pressure
- Opera knowledge & experience, highly desirable
- Deliver a high standard of quality customer service, creating memorable experiences for our guests
- Excellent attention to detail, organisational and efficient time management skills
- Work well in a team environment and with diverse groups of people
- Be self motivated, confident, friendly, enthusiastic and have a positive attitude
- Full working rights in Australia

**We are Offering**
- Competitive hourly rate + 11% super + penalties evenings, weekends & public holidays
- Discounts on RACV products & resorts
- Uniform + free parking onsite
- Employee of the month recognition

**The RACV difference**

Be part of a team who cares. Back your ambition and find a new career with RACV.

**Application process**

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business.

Submit your CV via the link.

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