Desktop Support and Device Replacement Officer

1 week ago


Brisbane, Australia Exclaim IT Pty Ltd Full time

**Competitive hourly market rates**:

- Initial contract until EOFY, with possible extensions
- Multiple positions available
- Work for a large government organisation

**Location**:Brisbane, Queensland - Australia

**Work type**:Contract

**Date Posted**:1 February, 2024

**Reference**:#16356

**About the role**:
Our client is seeking a Desktop Support and a Device Replacement Officer. These roles will work with a team of ICT technical specialists to support desktop and mobile devices in a large and complex network environment, including imaging and deployment of new devices. The ICT services within the departments are hosted and deployed in predominately Microsoft Windows environments.

**Key responsibilities**:

- Participate in the roll out of new ICT hardware across the state of Queensland, including travel and some after-hours deployments
- Consult, negotiate, liaise and provide expert advice to staff at all levels regarding the operations of the Information Systems infrastructure and facilities.
- Participate in an environment and culture in which high quality customer service is delivered through fostering adherence to quality system documentation, continually seeking improvement in the way in which work is undertaken.
- Contribute to effective teamwork within the Technology Services Group by developing an understanding of the roles and duties of other team members and work collaboratively to assist the team in delivering services to the Department.

**Skills and experience**:

- Demonstrated experience in troubleshooting and support of at least one or more of the following technologies:

- Modern Windows Operating Systems (Windows 10 or 11)
- Microsoft 365 including Teams
- Desktop and Mobile Hardware
- Conferencing room hardware and software
- Demonstratable analytical experience identifying, investigating and solving problems that arise when participating in an ICT device roll out activity in a large and complex ICT environment
- Demonstrated ability to act proactively through self-direction and show a willingness to try new ways of working
- Knowledge of ITIL, and experience with modern ITSM platforms, such as Service Now

**Contact details**:



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