Member Experience Officer

3 weeks ago

Mermaid Waters, Australia Heritage Bank Full time

Then, Now, Always - Since 1875 Heritage has been about putting ‘People First’._

Working with us at Heritage Bank as a
- **Member Experience Officer, **you will be the face of our business for our the members within our
- ** Mermaid Waters Branch**. You will be responsible for delivering consistent high quality customer service.**About the role**:
We take great pride in giving our members the best experience we possibly can - consistently, across everything we do. Being member-owned means we are passionate about our members. We need to ensure that with every interaction whether on the phone or face to face, we provide the right solutions and appropriate outcomes. Being able to connect meaningfully and personally with our members is core to our success as it helps us to support our members’ financial needs and assist them in achieving their goals.
- This is a permanent part time position consisting of 38.5 hours per fortnight.**Roster**:
Monday & Tuesday 10:00am - 2:00pm, Wednesday 10:45am - 2:00pm, Thursday & Friday 10:00am - 2:00pm
- The roster may change to suit business needs, including Saturday shifts in the future.
- To fulfil training requirements for the role you would be required to work the initial 6 weeks full time (38 hours Monday to Friday).**What you’ll be doing**:
- Assisting members with their transactional needs and enquiries-
- Engaging in needs based conversations to find the right solutions for our members, every time-
- Building relationships to help members achieve their long term financial goals-
- Educating members on how to utilise digital and mobile banking tools to enhance their banking experience-
- Collaborating with your team to achieve strategic goals**Here’s what you can do for us**:
At Heritage we are looking for team members who are driven by achieving positive customer outcomes. You must be a confident communicator, with a genuine passion for helping people. To be successful in the role you will also need cash handling experience and be digitally savvy and able to quickly grasp new systems.**Here’s what we can offer you**:
Putting ‘People First’ starts with our team members and we are proud to have been recognised as an Employer of Choice at The Australian Business Awards for 11 years in a row. We offer a range of attractive benefits for our team members including great training opportunities, discounts on Heritage banking products and services, and recognition through our peer driven Heritage Heroes program. You can feel proud to be a part of an organisation that supports our members, and their wider communities, by making a positive difference through a diverse range of community and charitable initiatives.-
**Applications close 8.00am Tuesday 3 January 2023.**- Our talent acquisition team and hiring managers request no unsolicited resumes or approaches from recruitment agencies. Heritage Bank is not liable for any fees related to unsolicited resumes._

**Job Expires**
- 02/01/2023

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