Strategy Governance Analyst

2 weeks ago

Sydney, Australia Hatch Full time

** This role is at TPG Telecom (not for Hatch)**

Hatch is supporting TPG Telecom to find a great Strategy Governance Analyst to join their Business Operations and Strategy team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like TPG Telecom.

**About the role at TPG Telecom**

This role is responsible for managing and coordinating strategic transformation initiatives of the Customer Care organization to deliver TPG Telecom’s Care vision and business benefits. Reporting to the Senior Partner Manager Commercial & Governance, this role conducts governance activities that monitor, measure and support our contact center operations and partners, both on-shore and off-shore, to meet their service obligations, performance targets and business requirements. This role plays a key role in keeping our contact centre partners accountable to their contractual obligations, to ensure Customer Operations is meeting best practice and a high standard of service to our customers.

**Seniority**

**Junior** - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

**Responsibilities**
- Problem Identification - Identify the problems and needs of key stakeholders to guide data analysis
- Stakeholder Engagement - Partner with stakeholders to understand specifications, business requirements, and communicate insights
- Execution and Project Management - Plan and deliver project plans by managing people, resources, budget, and timelines, to support the organization’s goals

**Strengths**
- Problem solving - Identifies problems and develops logical solutions that address the problems
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals
- Prioritization - Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like TPG Telecom.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $60,000.00 - $120,000.00 per year

Work Location: One location

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