Analyst - Customer Probity

3 weeks ago

Melbourne, Australia Crown Melbourne Full time

**Job Number**: MEL14476)

**Analyst - Customer Probity**
**CROWN MELBOURNE**

The Analyst - Customer Probity will support Crown Sydney’s Customer Onboarding Team, providing accurate advice for the customer to be granted access to gaming areas at Crown Sydney. They must ensure this is completed in line with Crown’s Legislative, Regulatory and Compliance framework, as well as maintaining accurate records and reporting of these activities.

The Analyst - Customer Probity is required to access multiple Crown systems and dashboards, also liaising with various stakeholders within the Crown Group, to make an informed and accurate decision on a patron. Where an adverse finding occurs and the patron is not granted access, to escalate and assist in the investigation of the case through to a cleared/not cleared to proceed result.

**Some responsibilities of the role will include, but are not limited to**:

- Perform Customer Probity activities to ensure that they are compliant with relevant policies and procedures
- Demonstrate a strong understanding of relevant compliance and legislation relating to customer processes (e.g. AML/CTF, KYC, and Privacy etc.)
- Maintain accurate records and reporting
- Ability to work a rotating shift to ensure 24 hour/7 day operations

**To be successful in this role, you will need**:

- Experience in performing CDD, Probity and/or ECDD processes
- Experience in making informed decisions when faced with complex situations
- Research and analytical skills with strong attention to detail
- Strong verbal and written communication skills
- Exceptional probity and credit clearance, and ability to obtain and maintain appropriate Casino Employee Licences

If you want to be part of the experience that only Crown can offer, and have the required skills and qualifications, then please submit your resume and cover letter by logging into Crown Careers.

**Applications close: Thursday 20th April 2023**

Please note Crown Resorts operates a direct sourcing model so we kindly ask that agencies do not get in touch regarding this vacancy.

**Job** Administration and Office Support

**Primary Location** Melbourne

**Position Status** Full Time

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