Gifting Service Consultant

6 days ago

Ultimo, Australia Specialty - Operations Support Full time

**About Us**:
Shorty’s Liquor is the corporate destination for beverages and gifting in Australia.

It is not just what we do; it’s how we have passionately done it for almost 20 years. A corporate beverage, hospitality & gifting business that is authentically customer-centric and trusted by many of Australia’s largest and most respected businesses.

Headquartered in Ultimo where we also house our second* most valuable asset - many of the most remarkable wines from around the world. *second to our team and clients, of course.

**Gifting Service Consultant - Dan Murphys Gifting Hub**

**Who are we?**

Shorty's Liquor provides B2B capabilities and expertise, supplying drinks to corporate businesses in Sydney and Melbourne CBDs and also leveraging the Dan Murphy's network. Shorty's vision is to be the corporate destination of fine wine, liquor and gifting in Australia through premium products, powerful partnerships and superior service.
- This is just the start, so dream big
- Hybrid role with an expectation of 1-2 days per week in the syd/mlb office.
- Support iconic Retail drink brands

A great opportunity for a **Gifting Service Consultant** to join a vibrant, dynamic and supportive team culture.

This position will see you enhance customer satisfaction after sales service, prioritise prompt responses to gifting inquiries and promptly identify and address trends to improve the overall Gifting Hub experience.

Sound good? Read on.

**Here is a taste of what you can expect in this role**
- Respond to customer queries regarding Gifting Hub sales across various communication platforms
- Foster relationships with Shortys customer service team to enhance customer experience through shared insights
- Support proactive sales growth through active sales calling as required by the business.
- Identify pain points, inefficiencies, and opportunities for process improvements in Dan’s Gifting Customer Service
- Maintain and update customer records using designated tools and software (Trello and agreed templates)
- Address customer inquiries promptly, resolve issues, and maintain a friendly and positive phone/chat demeanour
- Participate in monthly review sessions, contributing new ideas, opportunities for improvement, and fostering accountability
- Cultivate relationships with Store Managers, understanding their priorities and ensuring effective communication among key stakeholders

**Qualifications**

**Now let’s talk about you**

We’re looking for an energetic and passionate individual with strong communication skills, both written and verbal. You will have excellent attention to detail and most importantly are highly confident and capable with stakeholder engagement, and partnering with the business to provide key insights.
- Exceptional communication skills
- Capability to actively seek and offer constructive feedback
- Advanced time management and prioritisation skills to support business requirements within a fast-paced environment
- Meticulous attention to detail and a commitment to ensuring accuracy in all tasks
- Enthusiastic demeanour coupled with a positive attitude towards challenges and opportunities
- Desire to be part of the exciting and energetic Drinks industry

**The benefits are good too**
- We offer flexible working in every sense
- An exclusive discount card for BWS, Dan Murphy’s, Woolworths, BIG W and other Endeavour Group brands, including our ALH pubs
- Monthly meeting-free days
- Your health and wellbeing is your most important asset, and as one of our valued team members, it’s our first priority. You will have a range of free services to help you live well and support your physical, mental and financial wellbeing
- Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big.
- At Endeavour, we value being a workplace where everyone’s welcome - if you meet a number of the requirements (and not all), we encourage you to apply.

**Grow with Endeavour Group**

Endeavour Group comprises a diverse range of drinks and hospitality businesses including BWS, Dan Murphy’s, ALH Hotels and Pinnacle Drinks. We are focused on growing and transforming our businesses to meet the changing needs of customers and we’re driven by a culture that puts our customers and team first.

As an inclusive, team-first company, our people are at the core of everything we do. We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability or sexual orientation. At Endeavour Group we value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating a more sociable future - for ou

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