Customer Service Manager

**About the Role at NSW Department of Customer Service**We are seeking a skilled and proactive complaint handler to join our dynamic team. As a key member, you will provide a broad range of administrative services, information, and assistance to customers on a wide range of standard customer complaints.Key Responsibilities:Manage the escalation of customer...

**Customer Service Support - Licensing - Fair Trading** **Grade**: General Scale **Salary range**: $35,600 - $69,686 + superannuation and leave loading **Duration**: Temporary up to June 2026 **Location**: Parramatta, office attendance Mondays and Tuesdays in Parramatta increasing to 3 days per week. Are you an organised and proactive individual looking to...

**Clerk Grade**:DCS Clerk Grade 11/12 (base salary range $145,378 - $168,130 + super) **Employment type**: Ongoing / Permanent fulltime position In-office requirements & Hybrid This role sits within the CIO Division in the Service Operations team at DCS. **About this role**: Are you seeking a new and challenging position, then look no further! This...

**Role Description**This role involves working as part of a dynamic team at NSW Department of Customer Service to provide a range of administrative services, information, and assistance to customers on standard customer complaints.Main Responsibilities:Manage customer experience issues and standard complaints from end to end.Resolve simple and standard...

Company OverviewThe Customer Care Service is a leading organization providing exceptional customer experience. We are seeking an experienced professional to fill the position of Sr. Officer/Assistant Manager – Finance.

**Manager, Aboriginal Customer Engagement & Policy (Aboriginal)** **Grade 11/12, Ongoing** **Location:Sydney** **About this role** Do you want to make a difference in supporting better outcomes for Aboriginal people, customers and communities within NSW. We are looking for an experienced Aboriginal Customer Engagement & Policy Manager to work in the...

**Customer Care Advisor NSW Fair Trading - Customer Care, Intake and Triage** **Grade**:Clerk Grade 7/8 **Salary range**: $110,266 - $122,058 + superannuation and leave loading **Duration**:Ongoing x2 roles** **Applications Close**:Friday 14th March 2025 (9:59am) **About the team** An exciting opportunity has become available for a Customer Care Advisor...

**Assistant Advisor, Customer Support, Ongoing opportunity based in Sydney or Gosford + hybrid working options** - Assistant Advisor, Customer Support - Ongoing Full Time (35 hours/week) - Clerk Grade 5/6: $97,027 - $107,059+ super - Location: Gosford or Sydney - This is a hybrid opportunity and attendance in a SIRA based office will be required minimum 2...

**Associate Customer Resolution Officer** **SNSW Grade**:5/6 **Employment Type**:Ongoing Full-time **Location**:This role can be based in McKell, Parramatta or Gosford. Hybrid and flexible working conditions available. In office presence required 2-3 days a week as per DCS directive. **Salary range**:$88,123 - $100,708 plus 11.5% Super **About the...

Clerk Grade: 5/6 Employment Type: Temporary 6 to 12 months, with the possibility of extension Office based role in Parramatta This role sits within the NSW Small Business Commission Division in the Customer Experience team **About the team** The Small Business Commission is an independent authority which: - Provides a central point of contact for small...

**IT Service Cost Recovery Analyst, Ongoing opportunity based in Sydney, plus flexible/hybrid working options** - Ongoing position available - Grade 7/8, salary range: $106,025 - $117,363 + 11% super - Based in Sydney CBD (McKell), plus flexible working options available **About the role** The IT Service Cost & Recovery Analyst coordinates cost recovery...

**Role**: Registry Lead Officer, Marriage Services **Grade**: Clerk Grade 5/6 - (Base full-time salary range of $97,207 - $107,059, plus employer's contribution to superannuation and annual leave loading) **Employment Type**: Ongoing, Full-time **Location**: Pyrmont, with an in-office presence required up to five days a week This role sits within Births,...

**Portfolio Manager** **3-year temporary assignment** **Lead and manage a portfolio of strategic projects in the Digital & Identity Security directorate. Lead and oversee projects from development, to implementation and closure, providing expert advice to your team and key stakeholders.** **Clerk Grade: 11/12** **Employment Type: Temp (3-years),...

**Manager Governance (Sustainability)** **Clerk Grade**:11/12 **Work Type**:Full-time, Ongoing **Location**:Sydney **About this role** Governance, Risk, and Assurance (GRA) is a Corporate Services business unit that delivers strong governance advisory and support services, promotes a governance culture, and optimises performance in the Department of...

**Job** Ad**:Pricing and Revenue Manager** **Employment Type**: 1 x Ongoing role **Location**: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable) **Grade**: Clerk 11/12 **Salary Range**: $145,378 - $168,130 base salary dependent on experience, plus 11.5%...

Manager, Strategy Policy & Government Relations Grade 11/12 About this role Role type: Temporary, up to 2 years Salary: DCS clerk grade 11/12, annual base salary starting at $145,378 plus employer's contribution to superannuation and annual leave loading Location: Sydney About Us: The Department of Customer Service (DCS) is transforming the way NSW...

**Company Overview**We are the NSW Department of Customer Service, dedicated to improving government services and driving reform for the benefit of all citizens in NSW.Our team is passionate about delivering excellent customer service, digital transformation, and regulatory reform. We strive to be inclusive and welcoming, leveraging diverse perspectives to...

**Team Lead Case Management** **DCS Clerk Grade 9/10 - base salary starting at $120,859 p.a + superannuation** **Parramatta location - flexible working conditions available across NSW** **Ongoing or temporary** **Great team culture - People are at the heart of all we do and together, we make a difference** ***About the Opportunity** Leading a team of...

**Manager, Regulatory Policy - Policy, Practice and Programs Directorate** **Clerk Grade: Clerk Grade 11/12** **Employment Type: Ongoing, Full Time** **Location: Sydney, CBD or Parramatta** **This role sits within the SafeWork NSW Division in the Regulatory Policy team** **About the team** The Manager, Regulatory Policy leads a team focused on developing...

**Manager, Property and Colocation, Ongoing role, Flexible locations will be considered such as Sydney, Tweed Heads, Bathurst and Gosford** We have an exciting opportunity for an experienced Property Portfolio Manager to join us at NSW Telco Authority in this vital role of Manager, Property & Colocations. You will lead and manage the strategic development...