Technical Solutions Specialist

3 weeks ago

Hobart, Australia CSIRO Full time

**Acknowledgement of Country**:
CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation

**The Opportunity**:

- **Outstanding opportunities to grow & develop your career with training provided**:

- **Flexible work arrangements**:

- **Join CSIRO - Australia's National Science Agency**

The Technical Solutions team within the Scientific Computing Services group is responsible for the delivery of a range of Scientific Computing services to support CSIRO’s strategic and operational objectives, including consultation, business analysis, scientific workflows, solutions design, client support, and training. In addition to the internal research cloud, the team also takes responsibility for CSIRO’s HPC services, development and runtime environments, software, technical support, and services for a large and diverse user base.

The Scientific Computing group is looking for an additional Technical Solutions Specialist to meet the growing needs of CSIRO’s HPC user community by providing support for their computational and data intensive workflows. This will be carried out as part of the Technical Solutions team within the Scientific Computing group.

Work may be required at other CSIRO sites within Australia.

**Your duties will include**:

- Engage with Scientific Computing clients to understand needs and deliver against them.
- Undertake a wide variety of tasks or tasks that have a high degree of technical difficulty.
- Encounter problems where methods are not defined and use initiative to seek new approaches to meet client needs and improve the services provided.
- Contribute to knowledge sharing within the team by documenting procedures and be able to liaise effectively with users regarding the delivery of services to meet their needs.
- Assist clients in transitioning existing scientific workflows to or across the Scientific Computing platforms.
- Identify and solve client problems proactively, be responsible for support requests, escalations, and notifications.

**Location**:Preferred site Clayton, Pullenvale, Hobart. Other CSIRO sites are also fine.

**Salary**:AU$89k - AU$101k plus up to 15.4% superannuation

**Tenure**:Specified term until 30/05/2025

**Reference: 88760**

**To be considered you will need**:

- Relevant bachelor’s degree or equivalent relevant work experience in science, engineering, computer science, information technology or another relevant field.
- Demonstrated experience in supporting Linux environments including using bash or similar.
- Experience in the development of user documentation, technical guides, and training materials
- Demonstrated problem solving and analytical skills.
- Demonstrated ability to work with independence and self-motivation within a team environment.

For full details about this role please review the Position Description

**Eligibility**:
Applications for this position are open to** Australian Citizens Only**

**Flexible Working Arrangements**:
We work flexibly at CSIRO, offering a range of options for how, when and where you work.

**Diversity and Inclusion**:
We are working hard to recruit people representing the diversity across our society, and ensure that all our people feel supported to do their best work and feel empowered to let their ideas flourish.

**About CSIRO**:
At CSIRO Australia's national science agency, we solve the greatest challenges through innovative science and technology. We put the safety and wellbeing of our people above all else and earn trust everywhere because we only deal in facts. We collaborate widely and generously and deliver solutions with real impact.

Join us and start creating tomorrow today

**How to Apply**:
**Applications Close**:
12th of March 2023, 11:00pm AEDT

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