Technical Writer/trainer

3 weeks ago

Sydney, Australia Rest Full time

**Job Description**:

- ** Join a Leading Industry Fund**:

- ** 12 Month Fixed Term Contract**:

- ** Fantastic Opportunity for an Experienced Technical Writer/Trainer**:

- ** Hybrid Working - Need to be Sydney or Melbourne Located**

**About Us**

Awarded as an ESG and Responsible Investment Leader, Rest is one of Australia’s largest profit-to-member superannuation funds; supporting more than 280,000 employers and around 1.95 million members, we have nearly $71 billion of funds under management.

Our ambition is to create super our members love. This is our purpose; it is why Rest exists. To achieve this ambition our mission is clear: make super simple

At the heart of everything we do at Rest are our values and behaviours, they represent how we’ll be successful in this pursuit. We want to Be Daring, Keep it Simple, Take Action and Have Grit To put it simply we want our people to thrive and love the work they do.

**About the Job**

**Key Responsibilities Include**:

- Research, write and edit technical documents, including user manuals, installation guides, technical specifications, knowledge articles/online help, and other documentation
- Migrating existing Knowledge Base Articles from legacy system (Kentico 9) to ServiceNow Knowledge Management.
- Ensure consistency and accuracy of technical content across all documents
- Collaborate with cross-functional teams to ensure documentation meets the needs of its intended audience
- Designing, coordinating, scheduling and conducting training
- Performing evaluation and assessment of training quality and effectiveness, and reviewing and modifying training collateral/methods, etc., to uplift as required
- Use appropriate formatting, illustrations, and multimedia to enhance documentation in compliance with branding guidelines
- Create high quality and effective copy for Rest staff (and where relevant for employers) that is consistent with the Rest brand strategy
- Work in conjunction with the Rest Branding Team to creatively solve briefs in a differentiated, innovative and effective way

**Qualifications**:
**About You**:

- Appropriate tertiary qualification Technical Writing, English, Communications, or similar discipline
- Certificate 4 in Training & Assessment (minimum)
- 2+ years’ experience in technical writing

**Required experience, understanding or credentials including**:

- Strong creative writing skills
- Proven ability to multitask, prioritise and manage time efficiently
- Creative thinker
- Impeccable attention to detail
- Highly skilled in authoring clear communications in plain English
- Ability to be autonomous, proactive and plan and manage deadlines
- The ability to translate data into user-friendly information
- Strong content research, and communication skills
- Experience in writing content across a broad variety of formats
- Strong project management skills: planning, issues management, execution
- Creative problem solver and able to generate ideas
- Collaborative with strong stakeholder management skills

Additional Information
**Benefits**

Our benefits have been designed so you can tailor your experience with us and include
- Personal and professional development opportunities
- Hybrid working - Work to suit your lifestyle
- Purchase leave scheme and gender neutral 16 weeks paid parental leave
- Super Contribution Continuation for 12 Months of parental leave
- Meeting free breaks (Rest Stops)
- Income Protection Insurance
- Rest Excellence awards (peer recognition awards based on Rest’s values and behaviours)
- Rest is committed to creating a flexible hybrid work environment and we_ are committed to a diverse and inclusive culture where people feel welcome and inspired to work at their best. _
- We value differences in people and actively seek a wide range of diverse employees. We are passionate about having a workplace that is inclusive of our differences in gender, ethnicity, orientation, age, background, geographical/rural/remote location, disrupted work history due to career or other breaks or abilities, so we can all bring the best of ourselves to work. _

**Please note only people with the right to work in Australia will be considered.

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