Reception Administrator and Guest Relations

3 weeks ago

Toorak, Australia Kay & Burton Full time

Prestigious Brand
- World class facilities
- Entry level with career opportunity

For 80 years, the Kay & Burton brand has been synonymous with premium properties in Australia. Its record of excellence in marketing fine homes and discreet personal service has created an enviable sphere of influence in the Australian real estate industry. Today, Kay & Burton - which has grown to over 140 employees across multiple offices - is attracting worldwide interest. With an unparalleled dedication to service, Kay & Burton is committed to ensuring the best possible result for every client and every property entrusted to its care.

We are seeking a dynamic individual willing to invest time and effort in the Kay & Burton brand of professionalism, service and discretion and in building and maintaining strong relationships. We are looking for a passionate and driven individual looking to build on their current knowledge to grow their real estate career with us.

Kay & Burton provide a diverse working environment and your role will vary daily.

Your role will include:
Sales Support
- Working within the Guest Relations team to ensure the client experience within the office is exceptional
- Reception duties - Manage incoming calls, boardroom bookings, kitchen maintenance/organisation
- Ensuring office opening and closing tasks are completed on a daily basis
- Complete the daily mail run and deliver mail and deliveries to employees
- Record & maintain adequate stocks of stationery and Australia Post supplies
- Liaising with office manager in relation to any office issues
- Assist Client Gifting Coordinator with preparation and co ordination of upcoming property settlement gifts
- Providing ongoing sales administration support to all sales employees
- Complete activities and tasks within the sales CRM as required
- Prepare Sales Open Packs/Auction Bags as required
- Compile sales statistics and produce reports

Property Management Support
- Providing ongoing support to all property management employees
- Proactive completion of daily administration tasks for the property management team
- Prepare & Maintain “Landlord Packs” and 'Tenant Packs'
- Prepare open for inspection keys/documentation for Saturday open for inspections.
- Key tagging & maintaining key data within Property Me & Key where systems
- Arrange Your Porter utility connections as required.
- Day to day engagement with the property management and administration team, ensuring a high level of internal support is provided to the property managers to enable them to perform their duties to the required standards
- Attending weekly Administration meetings to discuss team wins, process improvements and any other concerns as a team.
- Assisting with other duties such as preparing catering booking rooms, welcoming guests and any other functions
- Other administrational duties as required by the Director or Management team

**Skills**:
Demonstrated administration experience in a fast-paced environment
- Advanced competency in Microsoft Office suite specifically Excel and Word
- Effectively plans and prioritises own work appropriately dealing with conflicting demands
- Knowledge of Agent Box and Campaign Track (highly regarded)
- Excellent business and technical communication skills (written and verbal)
- High level of relationship management and ability to build trust and respect
- Demonstrated exceptional attention to detail
- Detailed understanding of real estate concepts and ability to explain these clearly
- Sound experience in an administrative / support / receptionist role
- Previous experience in the Real Estate industry (highly regarded)
- Certificate IV in Property services (highly regarded)

*No recruitment agencies please*

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