Club Millésime Supervisor

4 weeks ago

Adelaide Region SA, Australia SOFITEL Full time

Company Description

We are “relentlessly guest obsessed” at Accor & Sofitel Adelaide. Everything we do, we do to help our guest feel welcome and our Ambassadors feel valued.

Positioned in the heart of Adelaide, just footsteps from the river Torrens and Light Square, the property is surrounded by the city’s historic treasures and contemporary icons. Sofitel Adelaide links Adelaide’s modern joie de vivre with classic French Bordelais art de vivre to articulate an enriched experience of captivating refinement.

**Job Description**:
Reliable and engaging. As a Club Millesime Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.

**What you will be doing**:

- Lead and supervise the day-to-day operations of Club Millesime to ensure service standards are followed with passion and professionalism
- Greet, check-in, respond to requests and settle accounts for VIP guests, providing exceptional service at every step of the journey
- Deliver established food & beverage service sequences, bringing your personalised flair to each guest encounter
- Maintain product knowledge of all menus and wine lists in order to advise and make recommendations to guests
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
- Ensure employees are informed daily about priorities to personalise service

**Qualifications**:
**our experience and skills include**:

- Minimum 2 years previous experience in a similar hybrid role, within a luxury setting
- Prior experience working with Windows, Microsoft Office Suite and Opera or a related PMS system. POS experience is an asset.
- Strong service skills, with confidence in all aspects of service
- Availability across a variety of shifts, including breakfast and evening service periods, across week day, weekends and public holidays
- Valid South Australian Responsible Service of Alcohol (RSA) certification
- Full Australian working rights
- Strong interpersonal and problem-solving abilities and the ability to lead by example
- A true love and passion for creating genuine memorable guest experiences

Additional Information
**What is in it for you**:

- Join a passionate team, dedicated to creating luxurious experiences for our guests
- Employee benefit card offering discounted accommodation and food & beverage rates across Accor properties worldwide
- Family & Friends accommodation discounts
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS

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