Communications Delivery Coordinator

7 days ago

Melbourne City Centre, Australia Transurban Full time

Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down.

About the role

We’re seeking a Communications Delivery Coordinator to join our team

As Transurban delivers on its digital-first, customer-obsessed strategy, the Communications Delivery and Design Stream will be critical in helping to reimagine our customer experiences and uplifting our business processes to create better outcomes.

As the Communications Delivery Coordinator you’ll support the delivery of Transurban’s outbound communications through eDM, SMS, print and other channels. You’ll oversee the processing and delivery of critical communications, and help to deliver process uplift and enhancements.

Join us in contributing lasting, positive changes that shape the future of our cities and communities. It's meaningful, challenging, and exciting work.

Day-to-day, you will:

- Conduct process mapping, monitoring, and address issues related to customer communications processing
- Provide project support by documenting team deliverables and timelines, ensuring timely delivery with stakeholders
- Manage initiatives involving third-party mail house and internal stakeholders, including building, testing, delivery, billing, and reporting
- Identify and resolve minor incidents concerning communications delivery and processing, while escalating major incidents when necessary and assisting in resolution activities
- Handle financial administration tasks such as accruals, invoice reconciliation, stock management, and reporting
- Represent the stream on cross-functional project teams and squads
- Support testing to guarantee accurate template population and smooth functioning of data files and communication processes

This role will suit someone with a curious mind and transferrable skills and experiences, including:

- Demonstrated experience in coordinating business processes, management of third-party mail house and/or project delivery. Preferably within customer operations, communications/marketing or similar environment
- Exceptional attention to detail and organisational skills, with a strong administrative focus and enthusiasm for understanding and improving processes
- Demonstrated ability to work cross-functionally and collaborate with a variety of people
- Strategic thinking, curiosity and a continuous improvement mindset
- A builder of relationships, you won’t be afraid to challenge the status quo, helping to problem solve through your ability to understand process and coordinate various moving parts
- Exceptional communication skills, both written and verbal with the ability to consult, influence and negotiate

With a career at Transurban, you’ll enjoy a range of benefits, including:

- A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year
- 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well
- Learning and development opportunities to support your career interests
- Health and wellbeing support—access to Headspace and our EAP program, wellness facilities, and more
- Share offers and insurance benefits
- Social activities, community give-back programs and paid volunteer days

We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.

We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience - whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns.

If you require any adjustments or support during the recruitment process, please contact us on


**Job Type**:
Permanent

Closing Date:
17-June-2024 0:00

Please note: The closing date reflects the time zone of the Primary Location for this job posting.

Primary Location:
Melbourne CBD & Inner Suburbs Melbourne VIC

  • Project Coordinator

    2 weeks ago

    Adelaide city centre, South Australia Delivery Centric Technologies Full time

    Exciting opportunity to join our team based out of Adelaide, coordinating and managing scheduling activities associated with business segment work.Role Title: Project Admin/ CoordinatorLocation: AdelaideExperience: yearsEligibility: Must be a PR/ Citizen and based out of AdelaideAbout the RoleWe are currently seeking an experienced Project Admin/Coordinator...

  • Communications Delivery Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Transurban Full time

    Working at Transurban is rewarding; it's a place where you can see the impact of your work unfold in real life, day by day. We develop city-sized solutions—constructing and managing safer, smarter, and more sustainable roads—to address urgent transportation challenges that are hindering the progress of cities.About the Position:We're on the lookout for a...

  • Communications Delivery Coordinator

    1 month ago

    Melbourne, Australia Transurban Full time

    Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down. About the roleWe’re seeking a Communications Delivery...

  • Communications Delivery Coordinator

    4 weeks ago

    Melbourne, Australia Transurban Full time

    Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down. About the roleWe’re seeking a Communications Delivery...

  • Communications Delivery Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Transurban Full time

    As one of the world's largest toll-road operators, Transurban aims to bring people and places closer in a safer, smarter and faster way. We're customer obsessed - whether it's the technology that keeps drivers safe on our roads, our digital channels or our Customer Care team, we focus on creating frictionless experiences that keep people moving.As Transurban...

  • Digital Communications Coordinator

    3 weeks ago

    Melbourne City Centre, Australia State Revenue Office Full time

    One (1) ongoing role in the Corporate Affairs Branch, Strategic Development and Customer Engagement Division - Salary $92,332 plus 11% superannuation - VPS Grade 4 - Based in Melbourne CBD, with hybrid working arrangements What we offerThe State Revenue Office is the Victorian Government's revenue management agency, administering a range of taxes, duties,...

  • Digital Communications Coordinator

    6 days ago

    Melbourne City Centre, Australia State Revenue Office Full time

    One (1) ongoing role in the Corporate Affairs Branch, Strategic Development and Customer Engagement Division - Salary $92,332 plus 11% superannuation - VPS Grade 4 - Based in Melbourne CBD, with hybrid working arrangements What we offer The State Revenue Office is the Victorian Government's revenue management agency, administering a range of taxes, duties,...

  • Communications Delivery Coordinator

    1 month ago

    Port Melbourne, Australia Transurban Full time

    Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down. About the roleWe’re seeking a Communications Delivery...

  • Communications Delivery Coordinator

    4 weeks ago

    Port Melbourne, Australia Transurban Full time

    Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down. About the roleWe’re seeking a Communications Delivery...

  • Communications Delivery Coordinator

    2 weeks ago

    Port Melbourne, Australia Transurban Full time

    Working at Transurban is different; it's a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down. About the roleWe're seeking a Communications Delivery...

  • Digital Communications Coordinator

    2 weeks ago

    Melbourne City Centre, Victoria, Australia State Revenue Office Full time

    One (1) ongoing role in the Corporate Affairs Branch, Strategic Development and Customer Engagement Division Salary $92,332 plus 11% superannuation VPS Grade Based in Melbourne CBD, with hybrid working arrangementsWhat we offerThe State Revenue Office is the Victorian Government's revenue management agency, administering a range of taxes, duties, levies,...

  • Communication Coordinator

    3 weeks ago

    Melbourne City Centre, Australia HAYS Full time

    Seeking Communication Coordinator to support 12-Month secondment vacancy at $90k-$95k salary within State Gov **Your new company** Assist Victoria’s rising health developments with this professional services Agency. Due to a current member transitioning into a 12-month secondment with a partnering division, there is a vacancy available as an experienced...

  • Program Delivery Coordinator

    2 weeks ago

    Melbourne City Centre, Australia Navitas Full time

    **About Us** Originally founded in 2004, Women & Leadership Australia are the experts in leadership development and professional growth. Supporting more than 60,000 leaders through our targeted programs and events, we understand best practice leadership, impactful learning and the power of embracing equity and inclusion. In 2023 we joined forces with our...

  • Service Delivery Coordinator

    2 weeks ago

    Adelaide city centre, South Australia Ventia Pty Limited Full time

    The OpportunityVentia has been awarded the Across Government Facilities Management Arrangement (AGFMA) for the Government of South Australia.The Service Delivery Coordinator will report to and assist the Service Delivery Lead in managing subcontractors in the delivery of services in support of the AGFMA contract based in Adelaide.This is a permanent...

  • Project Coordinator

    2 months ago

    Melbourne, Australia Delivery Centric Technologies Full time

    **Job description** **Role: Project Coordinator** **Location : Melbourne** **Exp: 4 (Min) - 8 (Max)** **Mode: Work from office** **Skills: network, Project Coordinator, Cisco SDWAN** **Job description** **About Us**: We are **Delivery Centric,** a dynamic technology company that is transforming the delivery of **cloud implementations** and **Cyber...

  • Project Coordinator

    4 weeks ago

    Melbourne, Australia Delivery Centric Technologies Full time

    **Job description** **Role: Project Coordinator** **Location : Melbourne** **Exp: 4 (Min) - 8 (Max)** **Mode: Work from office** **Skills: network, Project Coordinator, Cisco SDWAN** **Job description** **About Us**: We are **Delivery Centric,** a dynamic technology company that is transforming the delivery of **cloud implementations** and **Cyber...

  • Sales Coordinator Female

    3 weeks ago

    Melbourne, Australia Delivery Centric Technologies Full time

    **Title - Sales Coordinator (female)** **Type - permanent** **Location - Melbourne** **Experience 1-3 years** **Job description** Customer Relationship Management Sales Support, Order Processing, Communication **Skills** - Data Analysis - Problem Solving - Time Management - Attention to Detail **Roles And Responsibilities** - Coordinate sales...

  • Communications Coordinator

    2 weeks ago

    Melbourne City Centre, Victoria, Australia William Angliss Institute Full time

    About us:Celebrating 80 years in 2020, William Angliss Institute is Australia's largest specialist centre for foods, tourism, hospitality and events education and training. The Institute operates locally and internationally, delivering short courses and VET in Schools through to Certificate, Diploma, Degree and Masters Programs across its Melbourne, Sydney,...

  • Communications Delivery

    3 days ago

    Melbourne City Centre, Australia Transurban Full time

    Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down. About the role This role is crucial in reimagining core...

  • Sales Event Coordinator Female

    3 weeks ago

    Melbourne, Australia Delivery Centric Technologies Full time

    **Title - Sales Event Coordinator (female)** **Type - permanent** **Location - Melbourne** **Experience 1-3 years** **Job description** Customer Relationship Management Sales Support, Order Processing, Communication **Skills** - Data Analysis - Problem Solving - Time Management - Attention to Detail **Roles And Responsibilities** - Coordinate sales...