On-site Services Coordinator

2 months ago

Sydney, Australia Canon Full time

Opportunity to join a highly respected global brand
- Significant investment in the long-term growth of our business
- Friendly and collaborative team
- Role to be based in Wollongong & Illawarra region

**About us**

Canon is the world's leading imaging organisation, and actively inspires with imaginative ideas that enable people to connect, communicate and achieve more than they thought possible. Whether for consumers or professionals, Canon continues to research technologies to bring more beauty, more clarity and more innovation to the world of imaging.

**About the Role**

The Onsite Services Coordinator provides quality, timely, first level, on-site response to issues arising from the day-to-day operation of the Canon and third party device fleet and contracted services. This is a Wollongong based role & covers other locations in Illawarra.

**Main Duties**
- Provide a high level of service and customer satisfaction to the customer’s users;
- Escalate issues that are not being resolved or failing service level agreements
- Maintain Canon and third party device fleet at its optimal operational condition;
- Manage distribution of all consumables for both Canon and third party device fleet;
- Increase fleet availability & maximise fleet uptime
- Enable the customers to focus on its core business
- Building and maintaining strong relationships with all stakeholders
- Ensure software calls are logged in accordance to the customer defined process
- Assist with asset management, including maintaining customer floor plans (where available)
- Assist with fleet and service recommendations

**About You**

Ideally you have excellent customer service experience, perhaps gained in the service industry or retail environments and you are looking to start your corporate career, or perhaps you’ve worked in similar roles before and you’re looking to join a great team More importantly you enjoy working out solutions and resolving issues in a timely manner and you are a team player who enjoys working with friendly, like minded colleagues.

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