Temp Receptionist

2 weeks ago

Sydney, Australia Credabl Full time

The primary responsibility of a receptionist, is handling phone communications, is to handle inquiries promptly, manage calls efficiently, and provide excellent customer service skills over the phone.

**Key Responsibilities**:
**Client Services Enquiries**:

- Assisting with the preparation of documentation
- Assisting clients with commercial and residential contract enquiries
- Assisting operational teams with daily functions where needed
- Ad hoc administration duties

**Administration**:

- Ensure all client enquiries are handled in a professional and timely manner
- Liaising with internal and external stakeholders in relation to client matters
- Measurement and monitoring of call metrics
- Provide administrative support to the business where required including collation, filing and maintenance of client documents

**Key Requirements**:
**Knowledge**:

- Relevant tertiary education, desirable not essential.
- 1-2 years’ experience in customer service, desirable not essential.
- Use of technology to enhance efficiencies and processes

**Skills**:

- Strong interpersonal skills.
- Excellent written and oral communication skills.
- Good analytical and problem-solving skills.
- Exceptional attention to detail.

**Abilities**:

- Demonstrates a solutions mindset (internal/external), goes beyond what is required to achieve the best outcome.
- Puts the client and broader team at the heart of everything they do, who collectively contributes to delivering a great client experience.
- Is thorough, carefully reviews and checks accuracy of own work.
- Diligent in the execution of tasks and meets deadlines.
- Demonstrates curiosity, flexibility, and openness to change.
- Applies a learning mindset, willingness to learn from others and continuously build on prior knowledge and experiences.

**Experience**:

- 1-2 years’ experience in customer service, desirable not essential.

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