Relationship Manager

2 months ago


Melbourne, Australia Suncorp Group Full time

**Relationship Manager**

**About the role**

Exciting opportunity for an experienced Relationship Manager to join our Melbourne office. At Suncorp we strive to be the customer’s first choice because we care about our customers and are passionate about the communities, they live in.

As part of our high performing team, you will support the **Senior Manager and State Manager** in driving growth through excellent customer service, connecting customers to products, and effective risk management. You will be surrounded by high integrity banking professionals while managing and growing your own portfolio of business customers across Commercial business channels within the Melbourne market.

**What you’ll do**
- Maximise the visibility of the Suncorp Group brand throughout the region by actively and positively promoting the company at public events. Network and liaise with tier 1 customers in conjunction with **Senior** Manager to optimise and maintain relationships and promote customer retention
- Manage the Group’s relationship with customers within your assigned portfolio tier
- Support improvements and monitor the relevant customer satisfaction outcomes for the portfolio
- Assist the Suncorp Group’s understanding of and meeting of holistic customer needs as well as lending needs and collaborate across channels to meet customer needs
- Develop your Assistant Relationship Manager through one on ones and joint customer visits
- Design, implement and monitor an annual portfolio business, marketing, and business plan to achieve desired portfolio growth
- Build genuine relationships with key stakeholders and work collaboratively to drive a ‘one team’ approach ensuring support and service delivery as well as achieving customer and business needs
- Provide development opportunities for staff to allow the achievement of current and future objectives and Suncorp desired staff satisfaction results

**What you’ll bring**
- Tertiary Qualifications in business, commercial or finance are desirable.
- Demonstrated experience in roles requiring growth and retention of a customer base
- Demonstrated experience in financial services
- Exceptional organisation and planning skills
- Demonstrated experience in a role requiring growth and retention of a customer base
- Able to build strong relationships in relation to matters involving a wide range of stakeholders
- Demonstrates high ethical standards and integrity in all working relationships including being able to maintain strict confidentiality when required

**What we can offer you**
- Competitive benefits package and excellent work culture
- Excellent discounts on a range of retail favourite stores as well as banking and insurance products
- A range of flexible working and leave options, including 20 weeks paid parental leave and unlimited paid emergency response leave
- Invest in your brighter future with ongoing study support and career development programs

**About Suncorp Group**

We’re proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most - while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer obsession and supported at every step of the journey.

**Advertised**: 18 Jan 2023 AUS Eastern Daylight Time
**Applications close**: 03 Feb 2023 AUS Eastern Daylight Time



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