Service Support and Warranty Officer

5 months ago


Toowoomba, Australia RDO Equipment Full time

**About the Company**:
RDO Equipment is one of the world’s largest and most trusted John Deere and Vermeer equipment dealers, selling and supporting John Deere Construction & Forestry, and Agricultural & Turf machinery, as well as the full range of Vermeer equipment. RDO proudly employs more than 950 staff, and operates out of 29 dealership locations in metro and regional Australia, providing parts and service support for the agricultural, roads, civil construction, landscaping, mining and forestry sectors.

Our job is more than supplying equipment. We are a trusted business partner and we build customers for life. We play hard and fair in everything we do and are driven by a sense of achievement. Our dealer network is unmatched and our commitment to our customers unfaltering. In order to deliver this commitment, we seek like-minded people and work hard to support our staff to realise their full potential.

**About the Role**:
We have a fantastic opportunity for a Service Support & Warranty Officer to join our Toowoomba Support Office. You will be responsible for administrating the warranty claim process and provide consultation and training to the service department on all matters related to warranty.

**The key responsibilities of this role will include but not limited to**:
**Warranty**:

- Process warranty claims for John Deere, Vermeer and all shortline products
- Work with Service Managers to ensure there are no expired OEM campaigns
- Receive previewed copies of completed work orders from the Service Departments, review invoice authorisation and process warranty claims
- Communicate to department management about warranty status on a regular basis

**Service Support**
- Assist management to identify, support and train the Service Departments throughout the Company in system processes
- Provide administrative support to the Service Departments
- Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
- Training and mentoring service staff

**You will bring the following skills and experience to the role**:

- The right to work in Australia
- Experience in Service Department operations
- Ability to work with dealer software and manufacture warranty software system
- Ability to create, analyse, and interpret internal reports
- Attention to detail
- Willingness to travel on a regular basis

**About the RDO 'Extras'**:

- As an RDO Equipment employee we partner with employees to give a little extra, here's some of our benefits...._
- Transparent and structured incentive programs, commissions, and bonuses
- Employee Assistance Program with 8 streams of support across all aspects of your life - for employees and immediate families
- Dedicated Wellness Hub with programs supporting total quality of life
- Regional Salary Packaging, regional allowances & tax benefits
- Paid study and study leave for approved courses
- Paid Community leave to give your time to local organisations and charities every year
- Permanent discounted shopping and exclusive employee benefits via reward gateway and directly with many retailers including Private Health
- Anniversary and milestone gifts and awards
- Paid Parental leave - 12 additional weeks paid for primary caregivers and 2 additional paid weeks for secondary caregivers
- Significant Celebration gifts for personal milestones such as births and marriages
- Exclusive Staff discount on machinery, products and merchandise

For further information on this particular role or similar opportunities please contact our Careers Team on 1300 154 600.


  • Assessment Officer

    5 months ago


    Toowoomba, Australia Eden Richie Recruitment Full time

    Eden Ritchie is seeking an **Assessment Officer** to investigate, assess and determine matters relating to the delivery of Department’s services including building disputes, home warranty insurance claims, licensing and compliance. - **3 month contract with potential for two x 3 month extensions**: - **Toowoomba location** **As the Assessment Officer,...


  • Toowoomba City, Australia Aboriginal And Torres Strait Islander Legal Service Full time

    About the RoleAboriginal And Torres Strait Islander Legal Service is seeking an experienced Client Services Co-ordinator to join our team. The successful applicant will provide administrative support to our clients and staff, ensuring the efficient delivery of our services.Key Responsibilities Provide a friendly and culturally competent service at Reception,...

  • Support Officer

    5 days ago


    Toowoomba, Australia Education Full time

    **About the Department of Education**: The Department of Education is dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes...


  • Toowoomba, Australia Regional Development, Manufacturing and Water Full time

    Manage general and financial administration systems, corporate management systems, office processes and Ministerial business systems and registers including: o file creation, maintenance, security, storage and retrieval requirementso recording of monthly statisticso building maintenance procedureso resource booking procedureso purchasing activitieso...


  • Toowoomba, Australia Youth Justice Full time

    Targeted Vacancy This is designated as an Indigenous Identified role. Under section 25 of the Anti-Discrimination Act 1991 it is a genuine occupational requirement for the incumbent to be an Aboriginal and/or Torres Strait Islander person. To allow the selection panel to confirm that you are eligible to be considered for this First Nations Identified role,...


  • Toowoomba, Australia Freedom IT Full time

    The successful applicant will primarily perform warranty repairs and 'hands and feet' work for our many clients within approximately a 2 hour (by vehicle) radius of Toowoomba. This will include minor administration work associated with the warranty work such as processing returns and submitting short reports on work performed. Attention to detail is a...

  • Administration Officer

    5 months ago


    Toowoomba, Australia Queensland Police Service Full time

    Targeted Vacancy This is your opportunity to be part of one of the most significant public safety business improvement undertakings in the QPS. You will have opportunities to grow your skills while gaining unmatched experience within a premier frontline public safety agency. Join us and leave your mark in QPS health and safety history. What will be your...

  • Project Officer

    5 months ago


    Toowoomba, Australia Agriculture and Fisheries Full time

    **As our Project Officer, you will**: - Assist the Project Officer responsible for Procurement within C&FS to provide guidance and assistance in procurement activities, including Corporate Card, and the raising of Purchase Orders into SAP. - Support the delivery of efficient and effective business support services across C&FS, including finance, assets,...


  • Toowoomba, Australia Child Safety, Seniors and Disabilities Full time

    **Targeted Vacancy**: The Transition and Post Care Support Officer's key responsibilities are: - Provide services based on the principles of the Strengthening Families Protecting Children Framework for Practice and the core elements of the Aboriginal and Torres Strait Islander Child Placement Principle. Involve the young person in goal setting and...


  • South Toowoomba, Queensland, Australia AUTOrecruit Full time

    **About the Role**We are seeking an experienced Service Advisor to join our team at AUTOrecruit. As a Service Advisor, you will be responsible for maintaining and nurturing excellent relationships with dealership customers, taking bookings, preparing invoices, and receiving payments.**Key Responsibilities**Maintain and nurture excellent relationships with...


  • Toowoomba, Australia Parliamentary Service Full time

    The successful applicant will be required to undertake a range of duties including the provision of confidential secretarial and administrative services, liaison with constituents, the preparation of correspondence and assistance with the day-to-day operation of the electorate office. Applicants must have excellent oral and written communication skills, have...


  • Toowoomba City, Australia Queensland Fire and Emergency Services Full time

    Rural Fire Service OfficerJoin Queensland Fire and Emergency Services as a Rural Fire Service Officer and play a critical role in supporting rural fire brigades and volunteers.About the RoleThis is an exciting opportunity to work in a dynamic and challenging environment, providing operational and business support to local brigades and their members.Key...

  • Support Coordindator

    5 months ago


    Toowoomba, Australia Mercy Community Service Full time

    The National Disability Insurance Scheme (NDIS) helps people living with a broad range of physical, intellectual and psychosocial impairments in the form of funded packages. This means money they are able to use to pay for support and services they might need to go about daily life. Utilising this funding can be tricky, especially for those that might face...

  • Support Coordindator

    6 months ago


    Toowoomba, Australia Mercy Community Service Full time

    The National Disability Insurance Scheme (NDIS) helps people living with a broad range of physical, intellectual and psychosocial impairments in the form of funded packages. This means money they are able to use to pay for support and services they might need to go about daily life. Utilising this funding can be tricky, especially for those that might face...


  • Toowoomba, Australia Dignity and Transition Support Services Full time

    **Female support worker **needed for immediate start with female NDIS participant. **Sleep overs and day shifts available. 6am - 4pm and 4pm-6am (Sleep Over)** Dignity and Transition Support Services are looking for energetic and positive Support Workers to join our team. Are you looking to work for an organisation where your input is valued and your skills...


  • Toowoomba, Australia Dignity and Transition Support Services Full time

    **Female support worker **needed for immediate start with female NDIS participant. **Sleep overs and day shifts available. 6am - 4pm and 4pm-6am (Sleep Over)** Dignity and Transition Support Services are looking for energetic and positive Support Workers to join our team. Are you looking to work for an organisation where your input is valued and your skills...


  • Toowoomba, Australia Queensland Police Service Full time

    **The core capability requirements for this role are**: - Plan, prepare, deliver and review training and capability development programs for SES volunteers. - Assist with the coordination of area and regional based capability development programs. - Contribute to the research and development of programs supporting the operational capability of the SES. -...

  • Biosecurity Officer

    5 days ago


    Toowoomba, Australia Agriculture and Fisheries Full time

    Biosecurity Queensland leads the government's efforts to protect our way of life, environment, biodiversity, human and animal health, industries and economy from plant and animal pests and diseases. We support capability and capacity development in prevention and preparedness in the evolving biosecurity domain. We lead efforts to enshrine high standards of...


  • Toowoomba City, Australia AUTOrecruit Full time

    Service Advisor OpportunityWe are seeking an experienced Service Advisor to join our team at a well-established automotive dealership in a stunning part of South-East Queensland. Our client has been in business for nearly 50 years, focusing on delivering excellent customer service and striving for the best for their customers.The ideal candidate will have...


  • Toowoomba, Queensland, Australia Ozcare Full time

    We are seeking a skilled Administrative Support Officer to join our team at Ozcare.About the RoleThis is an exciting opportunity to work in a dynamic administration environment, providing exceptional support to our clients and staff.As the first point of contact for our service, you will be responsible for managing our reception area, answering phones, and...