Safety & Security Officer

2 weeks ago

Surfers Paradise, Australia 365 Parking Full time

**Description**:
Our team members are changing the world one stay at a time. As a Safety & Security Officer in the world’s best known hotel brand you'll have more than just a job, you’ll bring your expertise to ensure the safety and security of our team members, guests and our asset to provide superior guests services and delight our guests. We have full time, part time and casual roles available and we will provide fully paid security training.

**What will I be doing?**

As a Safety & Security Officer, you are responsible for monitoring and controlling entrances, patrolling on a regular basis, and managing undesirable behaviour to deliver a superior guest and team member experience. As a Safety & Security Officer, you will also be required support evacuation procedures as well as perform the following tasks to the highest standards:

- Demonstrate exceptional customer service when engaging with guests and provide a welcoming environment for guests including providing Hotel and local information
- Respond promptly to security issues including Emergency calls and liaise with Police in the absence of Management
- Perform regular patrols of the Hotel and retails space ensuring fire walks take place and perform static guar duties
- Control the Goods pass out procedure for any items purchased, loaned, or otherwise legitimately obtained
- Maintain system that monitors contractors working in the hotel in accordance with company health and safety policies
- Operate, check and monitor the CCTV system & escalate concerns or investigations when required
- Manage undesirable behaviour in a professional manner, intervening and defusing potential altercations

**Requirements**:
**What we are looking for?**
- Previous Security experience desirable but not essential
- Previous experience in hospitality
- Strong interpersonal and communication skills
- Ability to work autonomously and good problem solving
- Strong work ethic & reliable
- A willingness to learn and grow
- Passion for delivering exceptional levels of guest service

**What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our amazing team members are at the heart of what we do As a Hilton team member, you can look forward to receiving the following;
- A competitive wage
- Complimentary duty meals
- Uniform provided
- Access to Go Hilton, our Team Member Travel Program offering heavily discounted room rates and up to 50% off food and beverage at participating hotel outlets across our properties globally
- Access to Hilton University training, offering more than 3000 learning programs
- Extensive leadership and career development opportunities
- Hilton was named the #1 Hotel chain in the Great Places to Work survey 2017, 2018 & 2019, 2020, 2021_

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