Health Professional Level 5

2 weeks ago

Canberra, Australia ACT Government Health Full time

**Health Professional Level 5 - Operational Manager, Liaison and Navigation Service**
**(**
**Job Number**:
**029AH**
**)**

**Description**

**Directorate**
- Canberra Health Services**Branch**
- Office of the Chief Operating Officer**Section**
- Liaison and Navigation Service**Position Number**
- 60588**Position Title**
- Operational Manager, Liaison and Navigation Service**Classification**
- Health Professional Level 5**Vacancy Type**
- Permanent Full-time**Location
- The Canberra Hospital, Garran ACT**Base Annual Salary**
- $135,355 - $152,377**Contact Officer**Closing Date**
- 22 March 2023**Our Vision**: creating exceptional health care together

**Our Role**: to be a health service that is trusted by our community

**Our Values**: Reliable, Progressive, Respectful and Kind

**POSITION OVERVIEW**:
The Liaison and Navigation Service (LaNS) is a new service that is being established to improve the experience of people and their health outcomes through information sharing, integration of care across primary, secondary and tertiary services and coordination across health and community services. It will focus on the provision of the right care, at the right time, at the right place by the most appropriate provider in partnership with the consumer and their care supports.

The service comprises of a multidisciplinary team that assists patients and their supports to navigate the multiple services involved in their care. The service provides, and supports patient centred, integrated, and coordinated care. It works closely with acute and community services, and across health and human services, to reduce the challenges patients and their supports face when required to access multiple services, to ensure the highest quality of care.

There has been a staged implementation of this service with the initial focus on improving the coordination of care for children accessing care in the ACT as inpatients and outpatients as well as specialist paediatric care interstate.

Expansion of the Liaison and Navigation Service into the adult population will occur throughout 2023 and beyond.

The Operational Manager of the Liaison and Navigation Service will be responsible for the strategic development of the service and the leadership and management of the Adult and Paediatric Liaison and Navigation Services, managing the daily operations of the service, providing leadership and direction for this multidisciplinary team.

The position will be responsible for the development and continued collaboration with key partners and stakeholders across the health and human services and ensuring sustainable systems are developed to support system change that reflects the complex health care needs of people within the service.

The position will report operationally to the Director, Integrated Care Program and professionally through the Director Allied Health, Division of Allied Health, Canberra Health Services.

The Operational Manager will ensure the Liaison and Navigation team remains committed to and focussed on:

- Placing people with complex health needs, and their families, at the centre of their own care,
- Involving the person and their care supports in care planning,
- Anticipating and removing barriers to care,
- Assisting clients and their supports to make durable connections to the services and supports they need,
- Helping to solve problems, coordinate clinical care, and improve the flow of information between the care team and the person and their family,
- Listening to clients and their supports and acknowledging that they are experts in their own health.

The successful applicant will have proven experience in effectively planning and managing a multi-disciplinary health service across a range of health care settings. They will have demonstrated experience providing leadership and strategic direction in a changing environment, and for developing and maintaining collaborative working relationships across services.

**DUTIES**:
Under limited direction of the Director of Integrated Care Program, you will:

- Lead the development and establishment of the Adult Liaison and Navigation Service and the growth of the Paediatric Liaison and Navigation Service.
- Lead and coordinate the work, priorities, and outputs of the service inclusive of the management of the physical, human, and financial resources delegated to the position, reporting on service performance measures and outcomes and leading and managing cultural and organisational change.
- Manage complex relationships across Canberra Health Services, health-related sectors, governmental agencies, community services as well as statutory agencies to advocate for the needs of clients and their care supports to achieve seamless navigation and a coordinated approach to care.
- Actively participate in and promote a culture of continuous quality improvement, policy development and clinical research that is evidence based, in accordance with the CHS Quality and Clinical Governance

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