Collections Advisor
6 days ago
What we offer- Competitive salary and attractive benefits- Hybrid working- Fantastic work-life balance- Melbourne CBD location
Job Scope
The Collections Advisor contributes to the profitability of the business by minimizing potential losses due to non-payment and loss of accounts by actively contacting delinquent accounts to secure payment.
The role and responsibilities- While adhering to company policies and procedures, demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers.- Negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards.- To detect and appropriately act on inability to pay, cash flow or financial problems and action pursuant to Credit and Collection policies.- Communicating with customer in a courteous and professional manner by telephone to determine reason for late payment and secure future payments.- Ensuring all action details are recorded on all relevant Collections systems.-
- conducting collection actions so as to meet or exceeding both individual and team goal benchmarks, and budget or forecast requirements.
Knowledge, Skills and Personal Attributes- Secondary Education (desirable)- Minimum 12 months in a collections role- Exposure to a measured and KPI based environment- Excellent verbal and written communication-
- Ability to work under pressure- Self motivated- ‘Can do’ attitude- Ability to work as part of a team
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Collections Advisor
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Melbourne, Australia WEX Inc. Full timeCollections Advisor (APAC Mobility) We are looking for an experienced Collection professional to assist in building and evolving market leading capabilities in our Credit Risk function. This is a permanent position based in our Melbourne office (hybrid, mandatory). The Credit Risk team manages and supports a broad range of initiatives across product, credit...
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