Claims Officer

3 months ago

Bendigo, Australia Portable Long Service Authority Full time

About us
The Portable Long Service Authority (the Authority) is a self-funded statutory body established to administer the Long Service Benefits Portability Act 2018. The Act, together with the Long Service Benefits Portability Regulations 2020 provide a Portable Long Service Benefits Scheme. The Authority plays an important role in allowing workers in the community services, contract cleaning and security industries to build up long service benefits based on time in their industry rather than with a single employer. We foster an inclusive and collaborative culture that celebrates achievements and allows everyone to contribute to our success.
About the role
The Claims Officer will be responsible for timely and accurate processing of transactional activities, particularly regarding payment of claims. The Claims Officer will act as the initial point of contact for all claims related matters, providing support to employers and workers in completing claims, and perform day-to-day administration of tasks within the Claims team. The successful applicant will join the growing Claims Team and be involved in the development and implementation of new processes.
About you
Our ideal Claims Officer will;
- Have excellent verbal and written communication skills with a strong attention to detail and numerical accuracy
- Demonstrated ability to form and develop productive relationships with internal and external stakeholders
- Be adaptable and flexible in their work, able to meet set timeframes and pivot tasks and reprioritise when needed
- Have a can-do approach to problem solving, be an out-of-the-box thinker who is solutions focused and an active supporter of continuous improvement in the claims processes
- Uphold and work towards our values of Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership and Human Rights

Why work at the Authority
- Located in the heart of Bendigo, where you can enjoy a modern and collaborative working environment with open plan workspaces, fully equipped meeting rooms, and state-of-the-art facilities
- We value work-life balance and offer hybrid working options, including two days of work from home per week
- You can benefit from above award wages and annual salary increases under the Victorian Public Service Enterprise Agreement
- Generous leave entitlements, along with paid study leave, paid parental leave, purchased leave and more
- Learning and development opportunities, annual performance plans, public sector networking, along with on the job learning and development
- Your well-being is important to us, which is why we offer a free and confidential Employee Assistance Program, as well as other health and well-being initiatives

How to apply
Attachments can be uploaded in.doc,.docx,.pdf,.txt or.rtf formats.
We welcome applicants from a diverse range of backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, LGBTIQ, people with disability, as diversity and inclusion drives our success.

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