Customer Service Administrator

2 weeks ago

Greater Adelaide SA, Australia Bedford Full time

Classification- Administration- Location- Adelaide (Kaurna)- Type- Permanent / Full Time- Closes- 21 March 2024
- at 3:00pm ACDT- Provide exceptional customer service to both internal and external customers in a fast-paced administration role within a high-performing team_
- A full time, permanent position located in Panorama
- Access to PBI salary packaging, plus laptop provided
- Ability to negotiate flexible working arrangements
- Supportive and collaborative environment within a high-performing team

***:
**About Bedford**:
Bedford exists to support people with disability to live the life they choose through a diverse range of skill-building opportunities, from social activities, experiences, supported employment and open employment. Underpinning this is the belief that diversity, inclusion and acceptance equals belonging for people of all abilities.

**Introducing Dovetail Advanced Manufacturing**:
Dovetail Advanced Manufacturing is a social enterprise backed by Bedford, specialising in the manufacture of board products and furniture for consumers and businesses. Our purpose is to provide open employment opportunities for people who have experienced barriers to employment. We take pride in our ESG efforts, not only looking to improve the lives of others but also the environment that we live and work in.

**About the Role**:
This full time, permanent administration role is located at our Panorama site, and is expected to move to the new Salisbury site upon completion of construction in mid-2025. It provides the opportunity for an outgoing, people-person to bring their personality to work to build strong and authentic relationships with internal and external customers.

Other key responsibilities include:

- Liaising with customers regarding day-to-day business
- Collaborate with colleagues and managers to maintain seamless customer support
- Process customer orders efficiently and support distribution functions
- Raise invoices, credits, and purchase orders
- Generate reports, and manage and update documentation as required

**About You**:
To be successful in this role you will need to be an experienced administration professional with exceptional customer service skills. You will enjoy building strong, lasting relationships within the business and with customers to contribute to the achievement of organisational outcomes. Additionally, you will be a curious, forward thinker who excels at bringing solutions to the team.

Other knowledge, skills and attributes include:

- Intermediate to advanced administration and systems skills
- Effective communication and time management
- Ability to problem solve and use initiative to contribute to continuous improvement
- Knowledge of the customer life cycle and customer retention strategies
- Experience with sales ERPs and / or CRMs

For this role, the following documents must be provided prior to a formal offer of employment with Bedford.
- A National Police Clearance (no older than six months old)
- Evidence of right to work in Australia
- 100 points of identification

***:
**What’s in it for you?**:

- Reduce the amount of tax you pay each year with access to generous PBI salary packaging which can be used towards paying rent, mortgage, utilities, loan repayments, childcare, novated leases and more
- An encouraging and supportive team focused on collaboration and inclusion
- Ability to develop your skills within a growing organisation
- Opportunity to contribute to strategies and ideas for continuous improvement
- Redeem points for gift cards through the rewards and recognition program
- Access to the Bedford Employees Assistance Program
- An opportunity to work with an organisation with a long-standing relationship with one of Australia’s largest retailers
- Discounted tickets to Bedford’s annual gala event
- A role which genuinely contributes to the purpose and values of the organisation
- Onsite parking and barista

**Applications**:

- Why do you want to work for Bedford?
- Share a time you received positive feedback from a customer of which you are particularly proud.

***:
**_Applications close Thursday 21st March 2024 - _**_Click here to apply_**:
All enquires will be treated in confidence.

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