Itil Incident Manager
8 hours ago
Company Description
People join Leidos Australia for many different reasons. The interesting projects. Supportive and open-minded colleagues. The opportunities to develop. What unites us is the fact that everything we do benefits and safeguards Australia in some way. We’re proud of our Mission to make the world safer, healthier and more efficient, and every Leidos team member has a valued role to play - to Be the difference.
**Job Description**:
Come join us on the Centralised Processing (CP) program within the Department of Defence and elevate your career.
Centralised Processing (CP) is a key ICT program with the Department of Defence to supply IaaS, PaaS and SaaS to underpin Australia’s largest private cloud network. Working with teams of system engineers, and IT professionals, this opportunity is to be part of our team of Incident Managers in a very fast paced environment where we work through and overcome unique challenges in order to excel at delivering client outcome.
You will be responsible to participation in and the management of the day to day activity of Incident Management, this includes the effective execution of the Incident Management process ensuring restoration of high priority Incidents within SLA, recoding of outage to measure for Availability targets, working within a roster for On-Call duties 24x7 and assisting in production of Post Incident Reviews. This is a great next step for an experienced Service Desk Analyst or similar.
You will routinely interact with all levels of management and engaging with technical SMEs across a broad range of disciplines, ensuring quality information is recorded in all incident tickets.
**Overview**
- Chair Conference/Technical Bridge calls with relevant technical resources and other key stakeholders to orchestrate resolution of the incident.
- Manage incidents with a sense of urgency to restore service ASAP and within Service Levels
- Liaise with internal and external stakeholders, ensuring they receive appropriate communication
- Keep track of progress of all priority Incidents against incident SLA's
- Ensuring all Incident cases and records are accurately maintained and are of quality in content
- Continuous improvement of Standard Operating Procedures (SOP’s) to assist in day to day running of the incident process in concert with the Incident TL and Process owner
- Assist in the completion of Post Incident Reports and ensure the quality of information therein
- Ensure outage records are complete for each incident that requires it to measure availability
- Strong customer service focus with the ability to empathise as well as prioritise
- Working within a rotational roster for staggered start times and for On-Call duties 24x7
- Other duties as required
**Qualifications**:
**Skills**
- Experience in a Service desk or Incident Management team
- Working knowledge of ServiceNow, an advantage
- Good technical understanding across the board
- Demonstrated ability to build and maintain effective working relationships across all levels
- Strong interpersonal skills and a proven ability to talk comfortably and knowledgeably with a wide range of stakeholders
- Excellent communication (verbal and written) skills
- Highly effective in managing multiple, concurrent activities, while understanding and managing priorities, dependencies and risk
- Strong conceptual, analytical and interpretive skills with high level of attention to details
Additional Information
This role does require the successful applicant to be an Australian Citizen and hold a current Defence NV-1 (With the option of uplifting to an NV-2 security clearance).
-
Itil Incident Coordinator
2 days ago
Canberra, Australia Leidos Full timeCompany Description The first thing you learn at Leidos Australia is to leave current thinking at the door. Our aim is to make the world a safer, healthier and more efficient place, but we won’t get far using existing ideas. We need incisive minds like yours to weave together information technology, engineering and science skills into practical solutions...
-
Itil Incident Coordinator
7 hours ago
Canberra, Australia Leidos Full timeCompany Description The first thing you learn at Leidos Australia is to leave current thinking at the door. Our aim is to make the world a safer, healthier and more efficient place, but we won’t get far using existing ideas. We need incisive minds like yours to weave together information technology, engineering and science skills into practical solutions...
-
IT Incident Manager
2 days ago
Canberra, ACT, Australia Tideri Jobbörse Full timeCompany OverviewCalleo Australia is a leading Federal Government agency, and as an Incident Manager, you will be part of a team that delivers excellent services to stakeholders. The team's mission is to provide incident management support and services to achieve the best possible outcomes for the agency.Job DescriptionThe Incident Manager will be responsible...
-
Incident Process Practitioner
6 days ago
Canberra, Australia GMT People Full timeMelbourne, Canberra or Brisbane - Fed Gov - aviation sector - Aus Citizens only with ability to obtain a Security Clearance **The Opportunity**: As **Incident Process Practitioner**, you will work with stakeholders across the enterprise to drive the adoption of the Incident process and procedures, adapt it to the organisations needs and embed into the...
-
Incident Response Team Lead
1 day ago
Canberra, ACT, Australia Calleo Australia Full timeKey ResponsibilitiesDeveloping and maintaining Incident Management frameworks to prioritize IT IncidentsCreating and updating processes for early detection of incidentsDocumenting all aspects of the Incident response processDeveloping incident response plans and proceduresConducting post-incident reviews to analyze what happened, why it happened, and how...
-
Incident Resolution Expert
2 days ago
Canberra, ACT, Australia Calleo Australia Full time**About the Role**Calleo Australia is looking for an Incident Resolution Expert to join our team. As an Incident Resolution Expert, you will play a crucial role in supporting and offering services to a broad range of stakeholders to deliver the best possible outcomes for the agency.Your primary responsibilities will include:Developing and maintaining...
-
Event and Incident Coordinator
7 hours ago
Canberra, Australia Leidos Full timeCompany Description People join Leidos Australia for many different reasons. The interesting projects. Supportive and open-minded colleagues. The opportunities to develop. What unites us is the fact that everything we do benefits and safeguards Australia in some way. We’re proud of our Mission to make the world safer, healthier and more efficient, and...
-
Itil Incident Manager Team Lead
3 days ago
Canberra, Australia Zone IT Solutions Full timeWe are looking for ICT Support Officer to join a project. You will be part of a large support team who will be providing IT support to a large user base organization. **Requirements**: - Experience in a Service desk or Incident Management team - Skills in managing a close working group - Working knowledge of ServiceNow, - Good technical understanding...
-
Incident/release Coordinator
1 week ago
Canberra, Australia FinXL Full timeLocation: - Canberra CBD, Australian Capital Territory- Job Type: - Contract- Specialisation: - Commercial- Salary: - Negotiable- Reference: - CR/012817_1659334745**Canberra based** **12 months contract** **Great company** Our client is looking for an experienced **Incident/Release Co-ordinator** to work for a large consultancy in Canberra. **Skills and...
-
Operational Itsm Specialist
8 hours ago
Canberra, Australia Leidos Full timeCompany Description Every person at Leidos plays an important and valued role bringing science, engineering and technology together to produce practical solutions for our customers’ most complex problems. It’s how we help to make the world safer, healthier and more efficient - work that matters and a mission, like those of our customers, we are...
-
Incident Commander, Sirt
7 hours ago
Canberra, Australia Splunk Full timeJoin us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success....
-
Itil Problem Manager
1 day ago
Canberra, Australia Leidos Full timeCompany Description **About Leidos** We’re a large scale complex systems integration company, committed to delivering trusted solutions that help to safeguard Australia. With over 20 years’ local experience and the backing of a 32,000 people global network, we’re growing fast. The first thing you learn at Leidos Australia is to leave current thinking...
-
Incident Management Team Leader
7 hours ago
Canberra, Australia Leidos Full timeCompany Description **About Us** People join Leidos Australia for many different reasons. The interesting projects. Supportive and open-minded colleagues. The opportunities to develop. What unites us is the fact that everything we do benefits and safeguards Australia in some way. We - re proud of our Mission to make the world safer, healthier and more...
-
Major Incident Specialist
1 day ago
Canberra, Australia Fujitsu Full time**Major Incident Specialist** **We are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. **About the...
-
Ict Change Coordinator
1 day ago
Canberra, Australia HiTech Personnel Full time**Reference #**: - JF/NL0609**Title**: - ICT Change Coordinator / Manager - ITIL - FED GOVT**Category**: - ICT**Location**: - ACT**Work Type**: - Contract**Remuneration**: - $Neg**Term**: - 12 month + EXT**Description**: - **Long term contract opportunity - contract up to 2026!!**: - **Progressive opportunity to develop your experience and...
-
Service Design Manager
6 days ago
Canberra, Australia Rubix Solutions Full time$ 1000 / $1200 per day - NV1 clearance, defence work - Long-term project starting soon The Service Design Manager will work within the Systems Integration and Operations (SIO) area of the War fighting Networks and Applications Support Organisation (WSO), War fighting Networks and Applications Branch, ICT Delivery Division, Chief Information Officer Group,...
-
IT Service Manager
2 days ago
Canberra, Australia HiTech Personnel Full time**Reference #**: - JF/JJ2199**Title**: - IT Service Manager - ITSM, ITIL, Agile**Category**: - ICT**Location**: - ACT**Work Type**: - Contract**Remuneration**: - $Neg**Term**: - 12 Months + 12 Mont**Description**: - **High Profile Federal Government Department!**: - **Initial 12 month contract with 12 month extensions!**: - **Rewarding hourly...
-
IT Service Manager
1 day ago
Canberra, Australia Ignite Specialist Recruitment Services Full timeContract Type Contract Reference BH-369937 Industry IT Salary per annum - Min: AUD 110 - Max: AUD 140 **IT Service Manager** **Location**: ACT - **Contract**: 12 months with 1 x 12 months extensions - **Must be an Australian Citizen** **About**: We would like to engage a contractor to support a new dedicated IT Service Management function. - within...
-
Asset & Configuration Manager
1 day ago
Canberra, Australia Peoplebank Full timePermanent Role - Flexible, supportive and collaborative work environment. Great professional development, reward & recognition. Largest Telecommunications client - Canberra based. - Responsible for managing all ITIL aligned Service Asset & Configuration Management functions and process for the relevant account under the Managed Network Services contract. -...
-
Incident Response Specialist
1 day ago
Canberra, ACT, Australia Tideri Jobbörse Full timeJob DescriptionWe are seeking an experienced Incident Manager to join our team at Calleo Australia. As an Incident Manager, you will be responsible for managing IT incidents and ensuring timely resolution. You will develop and maintain Incident Management frameworks, create and maintain systems and processes for early detection of incidents, and document all...