Receptionist/administration

3 weeks ago


Stafford Heights, Australia Chandler Macleod Full time

**Location***
- Stafford Heights, Queensland
- **Category***
- Office Support
- **Salary**
- $ AUD - $ AUD Hourly
- **Posted**
- 15-Feb-2024
- **Work type**
- Casual/Temp
- **Contact**
- Sarah Weekly
- **Reference**
- BH-157167-1
- **About the company**:
Our client is a large federal government agency focused on providing high quality mental health assessment and clinical counselling services. They take pride on meeting client needs through a combination of proven clinical practices and new and emerging evidence-based approaches. Reporting to the Regional Manager, you will be the front of house (reception) customer service professional who will field queries either in person or over the phone.
**About the role**:

- Completing simple first contact resolution and triaging to the appropriate team
- Face to face reception - meeting, greeting and bookings management
- Supporting the clinical team by assisting with client appointments and diary management, centre file management, SMS reminders
- Relevant and quality record-keeping and documentation regarding client information and compliance
- Provide support to the service delivery team and get involved in meeting coordination and event management

**About you**:

- You will have excellent customer service skills and comfortable dealing with customers over the phone and face to face
- You will have sensitivity and discretion when speaking with clients during every interaction
- You will have the ability to build strong relationships and rapport with internal and external stakeholders quickly
- You will have strong computer skills including MS Office suite
- You will have strong administration and organisation skills, with a high attention to detail

**Benefits**:

- To start ASAP (pending Federal Police Check)
- 12-month temporary assignment with potential to extend
- Full time hours Monday to Friday
- $39-45 per hour plus super
- Brisbane Northern Suburbs location - close and local parking available

**_** Please note to be eligible for this role you must hold Australian Citizenship and willing to complete a Federal Police and Working with Children Check **_



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