Casual Medical Receptionist

7 months ago

Stafford, Australia WIN Health Coach Clinic Full time

We are an Integrative Medicine General Practice seeking an experienced medical receptionist to join our friendly and supportive team on a casual basis. As a casual medical receptionist, a willingness to work evenings and Saturdays is required; along with the ability to work varying days, and shifts/hours throughout the week, averaging 15 hours per week.

**Reporting to the Practice Manager, you will be responsible for all reception duties including**:

- Acting as the first point of contact to patients, greeting them on arrival and accurately processing relevant paperwork
- Answering telephone calls and responding to enquiries
- Scheduling appointments
- Entering and processing patient billing
- Reconciling daily banking
- Scanning and document management
- Maintaining confidential patient information and records
- Liaising with medical professionals, pathology services, couriers, and other medical suppliers
- Ad hoc administrative tasks
- Maintenance and general cleaning of reception area, consulting rooms, and amenity areas
- Autoclaving and maintaining medical instruments
- Adhering to Practice protocols, policies, and procedures

**Skills & Experience**:

- Prior experience in a healthcare reception role, ideally in a general practice setting
- High level of computer literacy including working knowledge of Microsoft Windows Operating System and Microsoft Office (Outlook, Word, and Excel)
- Ability to communicate with clarity both verbally (face-to-face and telephone) and written
- Ability to work under pressure and respond to fluctuating workflow
- Proven multi-tasking and problem-solving skills whilst maintaining critical attention to detail in a fast-paced environment
- Efficient time management skills and ability to carefully plan and prioritise tasks
- Ability to work both independently with mínimal supervision and also collaboratively within a small team
- Ability to follow direction; accept feedback, learn new tasks, and adapt to change. Strong written and verbal communication skills

The successful applicant must be reliable, possess a strong work ethic and be flexible with hours of work.

Must have had a minimum of two Covid-19 vaccinations.

Please provide a cover letter, addressed to the "Practice Manager".

**You must have the right to live and work in Australia.**

**Job Type**: Casual

**Salary**: From $29.96 per hour

Schedule:

- Afternoon shift
- Monday to Friday
- Morning shift
- Weekend availability

**Experience**:

- Reception/Administration: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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