Service Delivery Officer

2 weeks ago

Murray Bridge, Australia SA Government -DEPARTMENT FOR INFRASTRUCTURE AND TRANSPORT Full time

**Department for Infrastructure and Transport**
**Job reference**: 590085

**Location**: 5253 - MURRAY BRIDGE

**Job status**: Ongoing

**Eligibility**: Open to Everyone

At the Department for Infrastructure and Transport, we are connecting South Australia to keep our State moving. We want every South Australian to easily access the services they want, the transport they rely on and the infrastructure they need.

Our work encompasses every part of our State; from our cities to our regions, connecting and strengthening community.
For us, it’s personal. We feel it because we live it. We know the projects and services we work on today must deliver for South Australia’s future.

Service SA creates a frictionless customer experience, providing transactional and regulatory services, including registration and licencing transactions for vehicle and recreational boating services in South Australia, through an integrated multi-channel approach for our community.

We are currently seeking dynamic and customer-orientated individuals to join our Customer Service Team **based at Service SA Murray Bridge.**

**The Opportunity**
Our Service Delivery Officers work as part of a team within the Service SA Customer Service Centre and Virtual Contact Centre.

The role works in a frontline customer service delivery environment, delivering a comprehensive range of Government services to customers, including receiving, recording and providing information on matters relating to the registration of vehicles, licensing and accreditation of drivers along with the processing and receipting of the associated documents.
- Ability to work under general direction independently or positively and collaboratively as part of a team.
- Excellent communication and engagement skills, with the ability to convey information clearly and concisely with a diverse range of customers.
- Experience and enthusiasm in providing a responsive and helpful service to the community.
- Problem-solving skills and the ability to handle challenging situations with professionalism and empathy.
- Experience in, or ability to, interpret varying levels of documents and procedures, and follow guidelines and process.
- Ability to multi-task and manage high volumes of work accurately and engage positively when servicing customers across the various channels.

**Special Conditions**
- A National Police Check (NPC) is required prior to employment in the Department for Infrastructure and Transport which must be renewed every three years.
- A Working with Children Check (WWCC) is required prior to employment with the Department for Infrastructure and Transport, which must be renewed every five years before expiry.

Some out of hours and weekend work, along with intrastate travel may be required.

Our Service Delivery Officers should be prepared to be reassigned to different Service SA locations during periods of staff absences and high workloads or as required to meet business needs.

**Remuneration**
ASO3 - $66,590 to $70,968 per annum

**Enquiries**
Julie Webb
Manager Customer Service Centre, Service SA
Telephone: (08) 8535 6180

**Application Instructions**
Applications can be submitted online by clicking the 'Apply' button.

**Our Commitment**

As a WE’RE EQUAL organisation we are committed to treating everyone equally, proudly promoting our Department, and all its spaces as safe places for everybody.

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

Role Statement - Service SA - Service Delivery Officer (ASO3)

**Applications close**: 02/05/2024 9:00 PM

**Flexibility Statement**
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

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