Nsc Inspecie Specialist

**The opportunity**

The North Service Centre (NSC) Inspecie Specialist is responsible for servicing advisers and clients on the North Platform.

The role encompasses specialised functions when onboarding customers & advisors onto the North platform with a superior level of service that consistently meets and often exceeds the expectations of AMP’s advisers and clients.

**How you will make an impact**:

- Gain an in-depth understanding of the product and its administration
- Ability to learn and adapt to the specialised Inspecie process
- Analyse difficult and new exceptions and queries to determine appropriate solutions
- Respond to telephone enquiries with a strong sense of ownership and take appropriate action. This may involve chasing up the correct answer or referring the issue to another area for action
- Identify areas of improvement and assist in establishment of work practices
- Build relationships with external platforms and stakeholders
- Ask appropriate questions and interpret the responses to identify customer needs

**What you will bring to the role**:

- Customer focus - builds rapport and establishes relationships with advisers and customers using a professional and courteous manner
- Ability to problem solve - probes to fully understand enquiries and logically applies product/system knowledge to reach the best solution for advisers/customers
- Learning agility - rapidly develops product/system knowledge and keeps up to date with new information
- Superannuation and regulation knowledge (desirable)
- General knowledge of financial markets and investment assets (desirable)
- Experience in Platforms (desirable).

**Is this your dream job?**

**Working for AMP**

We are transforming our business. We are looking for people with courage, accountability and integrity who inspire the same in others. If you are comfortable challenging the status-quo and perform at your best in an evolving and complex environment - we need you.

“AMP -The investor in all of us” **The investor in all of us - AMP**

**Wellbeing & Benefits**

We invest in the health, wellbeing and development of our people by offering a range of great benefits to support you be your best, professionally and personally:

- We-Flex: Choose how, when and where you work.
- CHAPM Program: Access for you and your family to 24/7 wellbeing and counselling support.
- Well-being programs and activities: Annual health checks, flu vaccinations, information sessions.
- Volunteering: opportunities through our AMP Foundation.
- Financial Well-Being: competitive home loans, leading superannuation contribution, discounted financial advice and personal insurance.

**Inclusion & Diversity**

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at AMP.

At AMP we are committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply. Read more about our Reconciliation Plan **here **.**

**Message to recruitment agencies