Client Advocate

Great salary with fantastic benefits
- Full Time - Monday to Friday, no weekend work
- A collaborative and supportive culture

This full-time position will allow you to exhibit your first-class administration & customer service skills in a professional and community-driven environment.

As a client advocate and first point of contact for patients when they visit the clinic a day in the life will be greeting and building rapport with patients, assisting them with bookings and consultations, managing all documentation and medical forms/claims, and ensuring every patient's visit is an enjoyable and valuable experience.

**Client Details**

Adecco is thrilled to partner with the largest independent, Australian-owned, National health-care provider specialising in hearing. Our client is renowned for working collaboratively with ENT Specialists, GPs, and other health-care professionals to provide a full range of diagnostic assessments for adults and children.

A company that values and supports its employees, our client provides career progression opportunities to enable their team to grow, evolve, and find longevity.

**Description**

A dynamic and innovative opportunity has been presented for a Client Advocate specialising in Administration & Customer Care to join our client, Crows Nest.

As an integral member of our team, your responsibilities will include but are not limited to the following:

- The Client Advocate role provides overall support and coordination to clinics for all front desk requirements for audiologists, GP referrals and our valued patients.
- Managing clinics administration, medical documentation, and Medicare requirements
- Provide a high level of customer service at all times
- Greeting and liaising with patients upon arriving at the clinic.
- Book and confirm appointments with the online scheduling tool.
- Maintain a high standard of compliance.
- Manage the Client database to ensure accuracy.
- Maintain a professional relationship with patients and ENT Specialists and a high standard of phone etiquette to manage a high volume of outgoing and incoming client service calls.

**Profile**

To be considered for this role, you will be/have:

- Previous experience working with a medical/health-care background is essential
- Proven experience within an administration role, demonstrating high compliance.
- An enthusiastic and approachable individual, priding themselves on efficient reception support and coordination.
- A highly organised and motivated individual with the ability to multitask.
- A highly driven individual determined to exceed KPIs/ targets.
- Demonstrate and promote high standards of patient care.
- Three doses of the Covid-19 vaccination is required.

In return, our client offers
- Attractive salary with great company benefits.
- Comprehensive training, as well as career and learning development opportunities
- A collaborative, supportive and down-to-earth team and clinic environment.
- A day off to celebrate your Birthday
- Discounted Private Health Insurance and other benefits and products.
- And much more

**Job Offer**

This is a Full-Time position based in Crows Nest, offering a competitive salary, great company benefits, and the opportunity to build and develop a meaningful long-term career.

**How to apply**

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**APPLY NOW** Or, if you would like to find out more about this exciting opportunity and have a confidential discussion, please call

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